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Sales Coordinator

3 months ago

San Diego, California, Canada Town and Country Event Rentals Full time

Position Summary:

The Sales Coordinator will play a crucial role in our San Diego location, acting as the first point of contact for clients and ensuring a seamless customer experience from inquiry to event execution. This role requires excellent organizational skills, attention to detail, and a passion for customer service.

Duties and Responsibilities

· Customer Service

  • Phone and Email Communication: Respond to customer inquiries and requests promptly and professionally, ensuring a positive client experience. Provide detailed information about our products and services, helping clients choose the best options for their events.

· Quote Generation & Data Entry

  • Preparing Quotes: Create accurate and detailed quotes based on customer needs and specifications. Ensure all pricing and availability information is current.
  • Managing Data Entry: Input and maintain accurate client information, orders, and event details in our system. Ensure data integrity and confidentiality.

· Client Communication

  • Maintaining Communication: Serve as the main point of contact for clients, ensuring all questions and concerns are addressed. Follow up with clients to confirm order details and provide event updates.
  • Client Meetings: Schedule and conduct meetings with clients to discuss their event needs and offer product recommendations.

· Showroom Management

  • Overseeing the Showroom: Manage the day-to-day operations of the showroom, ensuring it is clean, organized, and visually appealing.
  • Scheduling Appointments: Arrange and manage showroom appointments with clients, ensuring personalized attention and a high-quality experience during their visits.

· Sales Performance

  • Meeting Sales KPIs: Achieve and exceed sales targets and key performance indicators set by the company. Actively participate in sales strategy meetings and provide input on improving sales processes.
  • Tracking Performance: Monitor and report on sales metrics and company performance. Analyze data to identify trends and opportunities for growth.

· Payment Processing

  • Ensuring Timely Payments: Process client payments accurately and timely. Follow up on any outstanding payments and address any payment-related issues with clients.
  • Financial Records: Maintain accurate records of all transactions and ensure compliance with company financial policies.

· Office Management

  • Supplies and Purchasing: Manage office supplies inventory and order necessary items to ensure smooth office operations.
  • Scheduling Employees: Coordinate and schedule employee shifts, ensuring adequate coverage for all roles. Assist with onboarding new staff and training them on office procedures.
  • Administrative Duties: Perform various administrative tasks such as filing, organizing documents, and managing correspondence. Assist with special projects as needed.

Position Requirements:

· High school diploma or equivalent required; Bachelor's degree in Business Administration or Hospitality preferred.

  • Proven experience in a sales or customer service role, preferably in the event rentals or hospitality industry.
  • Strong organizational and multitasking abilities.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite and familiarity with CRM software.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and problem-solving skills.
  • Bilingual (Spanish) is preferred.

Physical Requirements:

The ideal candidate must be able to complete all the physical requirements of the job with or without reasonable accommodation.

Constant (80% and above).; Visual Acuity, Mental Activity, Hearing, Oral Communication, Written Communication, Attendance. Independent judgement,

Frequently (20%-79%), Walking, Repetitive motion.

Occasionally (5%-19), Prolonged Standing, Lifting, Travel, Pushing or pulling, Reaching, Over-head lifting, Bending kneeing, Squatting.

Job Type: Full-time

Pay: $ $28.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Weekends as needed

Experience:

  • Customer service: 3 years (Required)
  • Account management: 1 year (Preferred)

Ability to Relocate:

  • San Diego, CA: Relocate before starting work (Required)

Work Location: In person