Bilingual Quality Assurance Lead

3 weeks ago

Montreal, Quebec, Canada LifeWorks Inc. Full time
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The QA Lead is responsible to apply the overall testing strategy and test plan for project implementation. He is responsible on a given project, to apply defined best practices and testing techniques. In addition to overseeing the testing activities, he reviews, develops and makes recommendations to continuously improve QA processes in adherence to best practices.

As part of his client-facing responsibilities, he also owns the UAT testing strategy. He is responsible to define the UAT testing strategy and make sure it is being executed correctly. He is the gate keeper for ticket creation by the client and responsible for the coordination of all joint QA activities.
Responsibilities
  • Defines the overall testing strategy for a given client implementation
    • Ensures the different solution software components are tested efficiently
    • Ensures the integration between the software components/systems are tested efficiently
    • Ensures the end-to-end testing is tested efficiently
  • Works with stakeholder to define the test plan and the test execution
  • Works with the project manager to establish the testing timeline
  • Participates in the preparation and presentation of QA test strategy to clients
  • Point of contact for the client regarding the test strategy
  • Organizes meetings with the client to review the test strategy, test grids, etc.
  • Meets with the client to receive their feedback and priorities on the QA's activities
  • Manages testing priorities directly with the client QA counterpart
  • Provides status reports on QA progress, to project manager and client
  • Develops best practice guidelines regarding test coverage
  • Establishes the most efficient processes and tools for testing the solution
  • Develops and tracks quality assurance metrics
  • Leads, drives and oversees the automation project for all client implementations by coordinating closely with our offshore and onshore teams
  • Leads the transformation of automated testing into a continuous and efficient end-to-end quality engineering function
  • Implement strategies to improve efficiency, accelerate time to release, improve software quality, and reduce defect
  • Coordinate activities related to performance testing for all client implementations with our offshore and onshore teams
Required skills
  • Have a university education in one of the following: computer science, actuarial science or math, engineering, business or any relevant field
  • Minimum of 8-12 years of experience in Quality Assurance and minimum 3 years as a QA Lead
  • Certification in Quality Assurance preferred and will be considered an asset
  • Excellent knowledge of Quality Assurance processes
  • Previous experience in testing software, including excellent analytical skills and project management skills
  • Previous experience in creating test strategy and plans for major projects
  • Experience with agile methods will be considered an asset
  • Experience with working with offshore resources will be considered an asset
  • Strong working knowledge of industry standards and best practices for software testing and test automation
  • Excellent organizational and problem-solving skills, as well as knowledge in the areas of technology and communications
  • Have a great attention to detail
  • Excellent verbal and written communication skills in English and French
  • Available to travel (Canada and US)
A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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