Terminal Support Specialist
1 week ago
GCT is a leading terminal operator and maritime employer in Canada, with a major entry point for international trade. We are seeking a skilled Terminal Support Specialist to join our IT Department.
Job Summary:
The Terminal Support Specialist will provide second-level support for inquiries from our central helpdesk, troubleshooting and resolving issues with desktop and mobile computing hardware and software, network systems, business systems, and server infrastructure. The successful candidate will also communicate effectively with users, prioritize and manage multiple tickets, and respond physically to site to diagnose and repair computer systems.
Key Responsibilities:
- Provide second-level support for inquiries from central helpdesk
- Support desktop and yard equipment in GCT's lower mainland sites
- Communicate clearly and effectively with users to determine, resolve, and document problems
- Prioritize and manage multiple tickets
- Respond physically to site to diagnose and repair computer systems
- Work with unionized labor to troubleshoot and repair computer systems in industrial equipment
- Troubleshoot, remediate, and document issues as they arise
- Proactively identify and learn applicable software and hardware used by the organization
- Proactively identify root cause of issues and suggest steps for prevention of future problems
- Work with project stakeholders in the deployment of new computer systems
Requirements:
- Minimum of two years of experience in a support specialist role or related information technology industry experience
- Minimum of two years of experience providing technical support for hardware-related issues
- Bachelor's degree in information technology or a related discipline
- Technical proficiency in hardware and software used by the organization
- Previous experience working within and understanding of the container shipping industry
- Valid drivers' license within the province of British Columbia
- English language fluency for listening, speaking, reading, and writing
- Ability to lift objects to 70lbs, reach above and below waist-level, and climb to heights over 30ft
Leadership Practices:
GCT is committed to creating a diverse and inclusive environment. We are an equal opportunity employer and welcome applications from all qualified candidates.
To Apply:
Please visit our website for a more detailed job description and to apply online.
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