Receptionist & Office Administrator

2 days ago

Richmond, British Columbia, Canada No. 1 Collision Full time

**Receptionist & Office Administrator**

A Receptionist & Office Administrator is needed to provide exceptional customer service, manage office operations, and support a team in a fast-paced automotive dealership environment.

**Job Description**

**Roles and Responsibilities:**

• Greet customers and answer phone calls
• Direct phone calls and manage customer inquiries
• Check deductible for files and collect payments from customers
• Coordinate with the detail department and production manager
• Contact customers for scheduling and vehicle pick-ups
• Monitor and remind customers of appointments and vehicle pick-ups
• Update appointment calendars and schedule appointments
• Take tow-in vehicle requests and create ICBC files
• Prepare paperwork and key tags for job orders
• Assign jobs to estimators and check customer's loss of use coverage
• Send rental reservation requests and monitor Hertz rental bills
• Maintain cleanliness of the lobby and washroom
• Receive and sort daily mail, deliveries, and couriers
• Invoice completed files and export invoices to QuickBooks
• Organize past month files and maintain office supplies
• Perform other clerical receptionist duties

**Ideal Candidate:**

• Automotive dealership service experience is an asset
• Team player with excellent communication skills
• Ability to multi-task in a fast-paced work environment
• Strong organizational skills and attention to detail
• Working knowledge of computers

**Benefits:**

• Competitive wages with optional group benefits
• Company-sponsored benefits plan (extended health care, dental, vision)
• Opportunities for growth and education
• State-of-the-art facility with ergonomic workstations
• Employee reward programs and annual safety shoes reimbursement
• Company-sponsored recreational events and free apparel
• Free coffee and tea with fresh cream

**About the Company:**

No.1 Collision Group and Mercedes-Benz Collision Richmond values its employees and provides a lavish working environment with amenities and benefits to care for its people and their families.

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