Dental Receptionist

3 weeks ago


Vancouver, British Columbia, Canada dentalcorp Full time

Located in the center of Vancouver, our practice has been serving the Downtown Vancouver community for over 25 years. We offer a complete range of dental services, including preventative hygiene, general and cosmetic dentistry, Invisalign, laser dentistry, and much more.

We have a dedicated team, passionate about continuous improvement and continually upgrading the knowledge and skills which contribute to our patients' ongoing oral health. We're looking for an experienced, self-motivated Dental Receptionist to join our team

Clinic Hours:

Monday: 7:30 am - 5:00 pm

Tuesday: 7:30 am - 6:00 pm

Wednesday & Thursday: 7:30 am - 8:00 pm

Friday: 7:30 am - 5:00 pm

Saturday: 8:00 am - 5:00 pm

Benefits of Joining Our Team:

  • Competitive compensation
  • Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
  • Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
  • Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
  • Attend social and CE events to network with dental professionals in your community
  • Work-life balance and flexibility
  • Access to modernized technology to provide optimal oral care to patients

The wage range is from $23.00 to $30.00 per hour depending on experience. Hourly wage is determined based on the candidate's work experience and will be discussed during the interview process.

Responsibilities:

  • Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
  • Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
  • Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
  • Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
  • Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
  • Effectively manage the recall system and accurately maintain the patient database
  • Process referral letters and other patient correspondence upon receipt from the provider
  • Manage and file all patient records and charts
  • Demonstrate active listening and empathy to patients using effective communication skills

About You:

  • Minimum 1 year of Administrator experience
  • Clinical background considered an asset
  • Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.


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