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OMNI Lead Department Manager

2 months ago

Langford, British Columbia, Canada Walmart Canada Full time
Job Summary

We are seeking a highly skilled and experienced OMNI Department Lead to join our team at Walmart Canada. As a key member of our leadership team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our OMNI area.

Key Responsibilities
  • Customer Service
    • Provide excellent customer service by greeting all customers in a polite and friendly manner, assisting customers with their queries, and resolving any issues that may arise.
    • Assist customers in locating merchandise and making purchase decisions.
  • Leadership and Team Management
    • Assist in providing direction and coordination of task completion as per communicated priorities from the OMNI Assistant Manager and the Store Management Team.
    • Delegate tasks and responsibilities to team members as needed.
  • Area Maintenance
    • Assess the overall presentation of the OMNI area, noting any deficiencies for corrective action.
    • Ensure the OMNI area is clean, safe, and free of hazards.
  • Training and Development
    • Participate in the training and development of OMNI associates, providing feedback and guidance as needed.
  • Operational Support
    • Support with scheduling and task completion as needed.
    • Review and follow-up on opportunities for improvement on key OMNI metrics.
Requirements

To be successful in this role, you will require:

  • Excellent customer service skills.
  • Strong leadership and team management skills.
  • Ability to work in a fast-paced environment.
  • Basic math skills and accuracy with handling cash and operating a cash register.
  • Ability to work a variety of shifts, including evenings and weekends.
What We Offer

As a Walmart Canada associate, you will have access to a range of benefits, including:

  • Competitive wages.
  • Opportunities for career advancement.
  • Discounts on merchandise and services.
  • Access to employee assistance programs.