Identity and Access Agent

3 weeks ago

Manitoba, Canada Shared Health Full time

Requisition ID:

Position Number: ,

City: Winnipeg (Flexible in Manitoba)

Site: Shared Health

Work Location: Flexible in Manitoba

Department / Unit: Business Services - Digital Identity and Access

Job Stream: Non-Clinical

Union: Exempt

Anticipated Start Date: 05/31/2024

FTE: Casual

Anticipated Shift: Days

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Salary is commensurate with education and qualifications.

Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

Reporting to the Supervisor - Business Services, the Identity & Access Management Agent is responsible for the provisioning of network and application user accounts and access privileges across the Manitoba Healthcare system. The incumbents work closely with Customers, Service Desk, Application Support Teams and Infrastructure Support Analysts.

Experience
  • A minimum of 2 years working experience in the following areas:
    • provisioning network and application accounts.
    • providing software related technical support within a medium to large business environment.
    • enterprise class computing environments, wide-area and/or local-area networks.
  • Experience in service delivery using Best Practices, such as ITIL processes, is preferred.
  • Experience developing and maintaining automated access management workflows would be considered an asset.
Education (Degree/Diploma/Certificate)
  • Undergraduate degree and/or diploma in Computer Science/Computer Analyst program from a recognized university or community college, or an equivalent combination of relevant education and experience supporting customers in an IT environment.
Certification/Licensure/Registration

Not Applicable

Qualifications and Skills
  • Knowledge of ITSM Service Request tracking/work order management software tools.
  • Knowledge of IAM software, such as Microsoft Active Directory.
  • Effective verbal and written communication.
  • Strong analytical skills with the ability to plan work, establish priorities and adapt these plans and priorities in the face of unpredictable software and hardware challenges.
  • Ability to work individually and as part of a team.
  • Proven effectiveness in high stress environments.
  • Extensive use of phone and PC is required.
Physical Requirements

Not Applicable

We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.

Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

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