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Support Engineer II
2 months ago
Support Engineer II role at HostedBizz, a top hybrid cloud solutions provider, requires experience in cloud technologies, backup and disaster recovery strategies, and strong communication skills.
**Job Description:**
We're seeking a Support Engineer II to join our team, responsible for resolving day-to-day support-related issues for our clients. This hands-on role involves working with our world-class support team to ensure timely resolution of customer issues, diagnosing and repairing issues within client environments, and providing a high-touch customer experience.
**Key Responsibilities:**
- Provide concise and effective communication to ensure timely resolution of client issues
- Provide level 2 support for Veeam Backup and Replication, Veeam Backup for Microsoft 365, vCloud Director, Hyper-V, and other virtualization technologies
- Troubleshoot server operating system issues, primarily Microsoft Windows Server, but also Linux-based systems
- Manage multiple tickets, prioritizing work against aggressive timelines
- Work with supervisor to recommend process enhancements to improve efficiencies and customer experience
- Assist in mentoring and training junior engineers
- Respond to and resolve support tickets related to the on-going management of customer environments
- Monitor and service client operations, including troubleshooting, patching, updating, and configuring various systems or applications
- Develop automation to improve current and future processes
- Provide documentation and technical specifications to other team members for maintaining and operating these environments for clients
- Work with other teams, including VMware, Network, Storage, and Security subject matter experts, to improve our service, response, and remediation times
**Requirements:**
- 3+ years of combined experience in cloud technologies or business continuity as a technician, administrator, engineer, or helpdesk team member
- Extensive knowledge of various IT disciplines, including Virtualization, Networking, and Storage
- Hands-on experience managing backup and disaster recovery strategies and solutions
- Experience with Microsoft Active Directory (on-premises) and Azure Identity Management
- Experience troubleshooting and diagnosing complex issues involving multiple IT disciplines
- Professional communication, documentation, problem-solving, and organizational skills
- Strong time management and prioritization skills
- Highly comfortable engaging with external customers at the technical and executive levels
**What We Offer:**
- PTO
- Medical and Dental Insurance
- Retirement plan with company match
- Casual atmosphere
- Recognition Programs
- Group Volunteer Opportunities
- Option to be a hybrid (remote/in-office) position
HostedBizz is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.
