![Alterna](https://media.trabajo.org/img/noimg.jpg)
Credit Operations Representative
1 month ago
Status: 1 year term
Scope of Position
The Credit Operations Representative will be the "service center" for all e-mail and telephone inquiries to support Retail and Commercial Credit Services Products. These include commitments, payouts, renewals, posting, property tax administration, cost of borrowing and any other Credit Operations administrative functions; and performs other related duties as required.
Major Responsibilities
The Credit Operations Representative is responsible for the following areas within Credit Operations:
- Efficient preparation of all Payouts for internal or external use ensuring accuracy and communication with the Retention Team
- Thorough and efficient review of all incoming request prior to file preparation; to ensure that audit, risk, treasury and securitization requirements have been met.
- Maintain a high level of accuracy when completing all Commitment documentation in compliance with policies and securitization rules
- Reads, interprets and ensures validity of supporting legal documentation such as Title Sub searches, Commitments to Insure and CMHC/GE Certificate etc;
- Prepares all legal documents and files in compliance with security and privacy regulations
- Prepares all Cost of Borrowing documentation ensuring up to date information and calculators are used in compliance with reporting guidelines.
- Complete Cost of Borrowing maintenance documents ensuring that all changes to accounts are effectively reported and amendment disclosures are provided to members.
- Reconciliation and accurate positing of Cumis Insurance accounts
- Perform departmental audits for compliance with established policies and procedures to ensure regulatory, privacy and security compliance
- Act as subject matter experts to our internal partners with respect to Retail and Commercial products, processes, document preparation and legislative requirements.
- Prepare all new property tax account documentation and maintain existing property tax accounts and reconciliations.
- Ensure timely and accurate payment of property tax invoices to all municipalities
- Disburses mortgage funds via cheque, wire or EFT to solicitor and other financial institutions.
- Posts all credit transactions for retail and commercial accurately
- Maintains an ongoing and comprehensive knowledge of all mortgage related products, services, promotions, calculations, rates and adheres to credit policies and procedures as set out by the organization;
- Process the funding and daily requirements for Commercial and Syndicated loan Operations;
- Comply with regulatory deadlines to mitigate financial and reputational risk to our members/clients and Alterna
- Prepare and complete mortgage discharges accurately relaying the information to lawyers, branch staff and members.
- Reviewing documentation for quality control by identifying problems or challenges and initiating corrective actions.
- Review all communication received from the Supervisor regarding any policy, procedure and/or legislative changes and ensure a comprehensive understanding of the changes.
- Liaises with employees, member/client, lawyers, notaries, Commercial Department, and other financial institutions to facilitate all credit product, insurance and commercial transactions;
- Complete User Testing for any banking system releases, ensuring all processes are functioning accurately and communicate any potential risks
- Ensure department tracker is completed accurately on a daily basis.
Expectations and Outcomes
- Provide professional service to all internal and external members, clients, and partners
Consistently adhere to all legislative requirements, operational policies and procedures
Post all financial transactions in an accurate, timely fashion, ensuring all transactions adhere to established audit requirements and pre-determined service level agreements
Demonstrates teamwork and seek solutions and improvements of processes.
Actively participate in Credit Product training sessions provided by internal and third party partners
Proactively identifying enhancements to our processes and workflow which contribute to an excellent customer experience
Be cognizant of any backlog and proactively manage it to avoid negative impact to members/clients and other areas of Alterna.
Qualifications:
Educations/Certifications/Experience
Post secondary education and/ or equivalent work experience
3 year of related experience in a financial institution
Proficient use of Excel/MS Word required
Knowledge/Skills
Detailed working knowledge of Alterna Savings/Alterna Bank products and services
Good knowledge of Alterna's banking system
Competencies
Excellent verbal and written communication skills that enables effective interaction with employees, members/clients and business representatives
Proven analytical and problem solving skills
Comply with hours of work to ensure deadlines and deliverables are consistently met.
Demonstrate time management abilities
Attention to details and accuracy
Excellent people skills and passion for providing exceptional member/client service
Ability to multi-task
About Alterna Savings
Alterna Savings and Credit Union Limited (Alterna) has been the Good in BankingTM for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.
As the first full-service, member-owned cooperative financial institution outside Quebec, Alterna Savings shares its expertise with over 210,000 members through a network of over 40 branches across Ontario, as well as call centre and digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.
Working at Alterna
We are incredibly proud of our corporate culture of Integrity, Respect and Collaboration, where everyone works together towards a common goal; the financial wellbeing of our employees, members and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.
Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.
Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact our Recruitment Team and let us know how we can accommodate you.
-
Financial Services Representative
1 week ago
Ottawa, Ontario, Canada Meridian Credit Union Full timeWhy Meridian?At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.Find our story here: About MeridianOur Retail Banking Practice:Our vision is to be recognized as the financial institution that has...
-
Manager, Commercial Credit
1 week ago
Ottawa, Ontario, Canada Alterna Savings Full timeScope of Position Under the direction of the Director, Enterprise Risk, the Manager, Commercial Credit and Enterprise Risk manages the credit risk program for the commercial arm of Alterna Savings and its subsidiary, Alterna Bank. The Manager, Commercial Credit and Enterprise Risk also develops, recommends changes and maintains Board and management...
-
Sales Representative
2 weeks ago
Ottawa, Ontario, Canada Neo Financial Full timeCome Build a Better Financial Future for all CanadiansAt Neo, we're focused on creating a more rewarding financial experience for all Canadians. Life at a rapidly expanding tech startup can be intense and exciting, not meant for everyone...From top-notch creative thinkers to skilled engineers, it's the high-performing individuals that shape Neo into a place...
-
Manager, Retail Credit Products
1 week ago
Ottawa, Ontario, Canada Alterna Full timeScope of PositionUnder the direction of the Director, Products & Partnerships, the Manager, Retail Credit Products is responsible for managing the product lifecycle for credit products and services and the execution of business strategies that contribute to portfolio growth, profitability and customer and employee engagement objectives.This individual...
-
Credit Control Clerk with French
1 week ago
Ottawa, Ontario, Canada Mitel Full timeAt Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.Please take a moment to look over this opportunity and if interested, feel...
-
Sales Representative
1 week ago
Ottawa, Ontario, Canada Neo Financial Full timeCome Build a Better Financial Future for all Canadians At Neo, we're building a more rewarding financial experience for all Canadians. Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone...From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and...
-
Sales Representative
1 week ago
Ottawa, Ontario, Canada BOXX Modular Full timeSales Representative - BOXX MODULARWe are seeking a driven Sales Representative to join our team as we expand into the Montreal, Quebec market. Working closely with our Branch Manager and Inside Sales Representative, the Sales Representative will develop and foster sales leads, develop new customer relationships, and provide stellar customer support while...
-
Market Credit Manager
1 week ago
Ottawa, Ontario, Canada Marriott International Full timeJOB SUMMARY Manages the day-to-day operations of accounts receivables, ensuring that invoices being sent out are correct and dispersed in a timely manner. Follows up on any delinquent accounts. Researches and decides upon credit authorization for incoming customers. CANDIDATE PROFILE Education and Experience • 4-year bachelor's degree in Finance...
-
Market Credit Manager
1 week ago
Ottawa, Ontario, Canada Marriott Full timeAdditional Information Market role; Westin Ottawa & Delta OttawaJob Number Job Category Finance & AccountingLocation The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Manages the day-to-day operations of accounts receivables, ensuring that invoices...
-
Advocacy Coordinator
2 weeks ago
Ottawa, Ontario, Canada Canadian Credit Union Association Full timeCanadian Credit Union Association (CCUA) is the national trade association for the Canadian credit union industry. Canada's credit unions are vital competitors in the financial services industry. As the national voice and national forum for Canada's credit union, CCUA actively leads and participates in initiatives to build successful, competitive, and...
-
Bilingual Specialist, Credit Analysis
1 week ago
Ottawa, Ontario, Canada CMHC Full timeJob Requisition ID: 9656Position Status: Permanent Full TimePosition Type:HybridOffice Location:Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)Travel Requirement: LimitedLanguage Designation: BilingualLanguage Skill Levels (Read/Write/Speak): CBCSalary: Our salaries generally range from $ to $ and are based on...
-
Operation Officer
1 week ago
Ottawa, Ontario, Canada BLS International Full timeBLS International Ottawa office is looking for Full Time Customer Service Representative.This is an excellent opportunity for anyone looking to build a career in government to citizen services. In a nutshell, this is a front office Customer Service and data entry position with high attention to detail and ability to work in a fast-paced environment.Positions...
-
Bilingual Customer Service Representative
4 weeks ago
Ottawa, Ontario, Canada GoFor Full timeSalary: General Summary:Reporting to the Manager, Customer Care, the Bilingual Customer Care Representative will be responsible for effectively and efficiently responding to inbound requests from GoFor's customers in a manner that meets or exceeds the customer SLA and with an exceptional communication style that provides for a truly outstanding customer...
-
Bilingual Customer Service Representative
1 month ago
Ottawa, Ontario, Canada GoFor Full timeSalary: General Summary:Reporting to the Manager, Customer Care, the Bilingual Customer Care Representative will be responsible for effectively and efficiently responding to inbound requests from GoFor's customers in a manner that meets or exceeds the customer SLA and with an exceptional communication style that provides for a truly outstanding customer...
-
Bilingual Customer Service Representative
2 weeks ago
Ottawa, Ontario, Canada GoFor Industries Full timeGeneral Summary: Reporting to the Manager, Customer Care, the Bilingual Customer Care Representative will be responsible for effectively and efficiently responding to inbound requests from GoFor's customers in a manner that meets or exceeds the customer SLA and with an exceptional communication style that provides for a truly outstanding customer...
-
Sales Representative
2 weeks ago
Ottawa, Ontario, Canada Sleeman Breweries Full timeGet to know Sleeman BreweriesAt Sleeman Breweries, our people make us exceptional. We're a company founded by entrepreneurs, and that spirit is alive and thriving today. If you want to make your mark, this is the place for you - and we want to work with youWhile we're Canada's third-largest brewer, we're also a place where you can get to know everyone's name...
-
Outside Sales Representative
2 weeks ago
Ottawa, Ontario, Canada Rona Inc. Full timeAt Lowe's Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and...
-
Outside Sales Representative
1 week ago
Ottawa, Ontario, Canada Robertson Electric Wholesale Full timeRobertson Electric is currently looking for an OUTSIDE SALES REPRESENTATIVE to join our branch in Ottawa.About UsScope of the PositionThe Outside Sales Representative will be responsible for maintaining existing business and new account acquisition. The Outside Sales Rep is responsible for obtaining profitable daily sales of company products, as sold to...
-
Guest Services Representative
1 week ago
Ottawa, Ontario, Canada Westmont Hospitality Group Full timeThe Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest's stay, determining the guest's reservation status and identifying their duration of stay. He or she will also process the guest's method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to...
-
Sales Representative
1 week ago
Ottawa, Ontario, Canada Rouge Vape Full timeRouge Vape Preston is looking for full time and part time employees to work evenings and weekends.Salary starting at $16,55/hr.NATURE OF THE WORKRetail sales of products ranging from technical and non-technical products and services directly to consumers. They work in stores and other retail establishments.FIELDS OF INTERESTSales and customer...