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Customer Success Representative

2 months ago

Edmonton, Alberta, Canada Hot Oven Bakery Full time

Customer Success Manager role involves building strong relationships with clients, providing support, and driving value through products or services.

Key Responsibilities:

  • Develop and maintain strong relationships with customers to understand their needs and ensure their success
  • Serve as the primary point of contact for customer inquiries, issues, and escalations
  • Collaborate with internal teams to address customer needs and deliver solutions
  • Conduct regular check-ins with customers to review product/service performance and gather feedback
  • Utilize CRM tools to track customer interactions and manage accounts effectively
  • Analyze customer data to identify trends, opportunities, and areas for improvement
  • Provide product demonstrations, training, and onboarding sessions as needed
  • Assist in upselling or cross-selling additional products or services to existing customers

Requirements:

  • Proven experience in project management, customer service, or account management
  • Familiarity with CRM platforms
  • Knowledge of financial services industry is a plus
  • Excellent communication skills with the ability to effectively market products/services and communicate with clients
  • Strong ability to analyze data and derive insights to enhance customer relationships
  • Experience working in a SaaS environment is preferred

Job Details:

  • Job Type: Full-time
  • Pay: $33.00-$34.00 per hour
  • Expected hours: 40 per week
  • Work Location: In person