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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TD Bank. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and providing expert advice on our range of banking products and services.
Key Responsibilities:
- Customer Service: Create a positive and welcoming experience for every customer interaction, ensuring that their needs are met and exceeded.
- Product and Service Knowledge: Develop and maintain in-depth knowledge of our banking products and services, including Everyday Banking, personal unsecured lending, and mobile, ATM, and online banking.
- Problem-Solving: Effectively handle customer complaints and concerns, escalating issues as necessary to ensure timely and satisfactory resolutions.
- Team Collaboration: Work closely with colleagues to achieve business objectives, share knowledge, and support each other in delivering exceptional customer service.
- Continuous Learning: Stay up-to-date with industry trends, regulatory requirements, and Bank policies and procedures to ensure compliance and excellence in customer service.
Requirements:
- Education: High school diploma and/or equivalent required; post-secondary or undergraduate degree in a related field preferred.
- Experience: 1+ years of relevant experience in customer-facing roles, preferably in the banking or financial services industry.
- Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. Strong problem-solving and analytical skills, with the ability to work in a fast-paced environment.
What We Offer:
- Competitive Compensation: A comprehensive compensation package, including a base salary and variable compensation, to recognize your contributions and support your career growth.
- Opportunities for Advancement: A clear path for career development and advancement, with opportunities to take on new challenges and responsibilities.
- Training and Development: Ongoing training and development programs to enhance your skills and knowledge, ensuring you stay up-to-date with industry trends and Bank policies and procedures.
- Collaborative Work Environment: A dynamic and supportive work environment, with a focus on teamwork, collaboration, and open communication.
About TD Bank:
TD Bank is one of the world's leading global financial institutions, with a commitment to delivering legendary customer experiences and building a better bank for our customers, communities, and colleagues. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.
