Sales Support Associate III

4 weeks ago


Toronto, Ontario, Canada Tapestry Full time

Coach is a leading design house of modern luxury accessories and lifestyle collections. The Sales Support Associate role is an integral part of the store's overall success and efficiency, demanding direct attention to our brand commitment when servicing customers. The successful candidate will leave a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor.

Key responsibilities include:

  • Greeting customers with a smile and offering assistance
  • Interacting genuinely and naturally with customers
  • Reading cues and determining customers' needs
  • Maintaining accuracy when operating POS
  • Maintaining cash wrap organization and cleanliness
  • Suggesting multiple add-ons and selling gift cards
  • Maintaining cash and POS media accurately
  • Representing Coach brand appropriately

The Sales Support Associate will also be responsible for:

  • Receiving shipments and transfers
  • Notifying Store Management when new product arrives
  • Scanning cartons/transfers and verifying store information
  • Communicating discrepancies to Store Management
  • Processing shipments/transfers according to Coach standards
  • Organizing and cleaning the stock room daily
  • Managing stock levels/product ownership in back-of-house and sales floor
  • Preparing and conducting regular cycle counts
  • Participating in store physical inventory counts

Additional requirements include:

  • 1-3 years of previous selling experience in a luxury retail service environment
  • Knowledge of fashion trends and competition in the marketplace
  • High school diploma or equivalent; college degree preferred
  • Knowledge of cash registers systems, basic computer skills
  • Ability to communicate effectively with customers and team
  • Mobility to maneuver the sales floor and stock room
  • Ability to frequently lift and carry up to five pounds
  • Ability to work a flexible schedule including nights, weekends, and busy seasons

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