Manager, Response Analytics
4 weeks ago
In the role of Manager, Response Analytics and Insights, you bring a specialized data science background to cyber-fraud threat management. You provide direct incident support managing tactical analysis in response to account-level attacks. You coordinate and solution rapid data insights to react to complex account-level attacks and direct specialist resources to contain exposure. In addition, you provide key support to prevention and early-detection strategies with other highly skilled cross-domain data and cyber-fraud professionals. You also collaborate with partners in fraud, digital, and cybersecurity operations to ensure appropriate thresholds are set for alerts, and exception reports that prompt early-detection of otherwise large-scale account-level attacks.
Is this role right for you? In this role you will:- Transform data and information into insights that inform tactical response to incidents as well as strategic decision-making.
- Define and track key performance indicators (KPIs) related to incident management. Regularly report on team performance and effectiveness.
- Develop and maintain interactive dashboards to ensure effective situational awareness and visibility to prevention and response metrics.
- Lead Cyber-Fraud Attack Surface Dashboard activities and feedback on efficacy of controls managed upstream of fraud, specifically including cybersecurity controls applied to digital properties where users may apply for or access an account at Scotiabank.
- Lead future direction on data strategy including: sources, data design, data integrity and data and analytics tools.
- Develop and maintain data models and structures to support advancing capabilities, creating and testing alternative methodologies and analysis techniques.
- Support and encourage the identification and escalation of systemic issues, reoccurring problems, and unrelated threats/vulnerabilities to the appropriate business, risk, or control owners through the team's Problem Management function.
- Support the build and delivery of a roadmap that creates new capabilities and capacity for early detection and response to cyber-fraud incidents. The capabilities created through this roadmap empower our incident response team, enabling the best visibility, situational awareness, and use-case automation.
- Support defining the expertise, procedures, data, technology, and relationships the Response Analytics and Insights team need to be successful in prevention and early detection of account-level attacks.
- Foster and maintain ongoing team awareness of the cyber-fraud threat landscape, including through certification, continuing professional education, industry group participation, threat intelligence feeds, and direct research.
- Demonstrated knowledge of incident management, threat-intelligence, customer identity and access management, and payment card security business functions.
- Related cybersecurity industry certifications are an asset.
- One or more relevant data and analytics certifications are an asset.
- Bachelor's degree in computer science, cybersecurity, or similar is an asset.
- Bilingual in Spanish is an asset.
- Continuous learning and advancement via workshops, courses, and conferences.
- Lead strategic projects with a significant impact on business line growth.
- A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
- Opportunity to work and collaborate with teams and partners across different geographies, enriching professional experience and understanding of global payment markets.
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