Service Officer, Lending Services

5 days ago

Mississauga, Ontario, Canada Scotiabank Full time

Requisition ID: 202290

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose of Job

Contributes to the overall success of the Lending Services business unit by ensuring specific individual goals, plans, initiatives and assigned tasks are executed/delivered in support of the team's business strategies and objectives. Ensures all activities conducted with a high degree of accuracy follow governing regulations, internal policies, and procedures.

Is this role right for you? In this role you will:

  • Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Preparation and execution of intricate security and Business Banking documents to meet the requirements stipulated by the Bank's policies and procedures to support the fulfillment of new and the ongoing maintenance, amendment and service activities of lending products & services (including instructions to lawyers, appraisers, and other contacts as applicable).
  • Maintains up-to-date knowledge and understanding of relevant Commercial and Small Business products, processes, and policies, including completing internal training, and reviewing appropriate news items and publications.
  • Participates as an active partner, and initiates changes by collaborating with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services.
  • Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to:
    • Resolve servicing issues and reduce business and client impact with managerial direction as required.
    • Analyze situations and present sound recommendations and decisions to overcome any obstacles and escalating if required.
    • Facilitate decision making processes by providing timely, meaningful, and easily available data.
  • Understand how the Bank's risk appetite and risk culture should be considered in daily activities and decisions.
  • Contributes to the overall Pulse Score by championing opportunities to enhance the customer experience.
  • Actively pursues effective and efficient operations of respective areas, while ensuring the adequacy, adherence to and effectiveness of business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Scotiabank Code of Conduct.
  • Champions a high-performance environment and contributes to an inclusive work environment.
  • Perform other related duties as assigned.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • Post-Secondary Education
  • Minimum of 2 years of relevant working experience (Commercial / Small Business) in Financial Services or related industry.
  • Proven customer service skills, as well as flexibility to adapt to changing environments.
  • Experienced and knowledgeable of Business Banking credit as it applies to the Corporate, Commercial and Small Business Bank's policies & procedures, products & services, and security & collateral documentation.
  • Strong knowledge and experience in the setup and execution of onboarding accounts, products & services, and loan/funding.
  • Fluency in English (written & verbal) and Organizational Skills.
  • Working knowledge of Microsoft Office (Excel, Word, and Outlook).

What you will be doing

  • Operates independently to execute the fulfillment and maintenance of Commercial and Small Business lending products & services within assigned authorities/limits.
  • Reviews, assesses, and processes high volumes of standard/non-standard credit, service, and support customer transactions.
  • Processing for deals (size and respective limits will vary subjected to segment and tasks).
  • Acts as a dedicated subject matter expert providing timely resolution to clients and business partners on all Commercial and Small Business lending products, services, tools, systems, procedures, etc.
  • Recognizes and identifies knowledge gaps and performance concerns and addresses/reports these observations through the appropriate escalation process.
  • Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives
  • Business Units supported include and not limited to: Commercial Banking, Small Business, Global Risk Management, Payments & Cash Management, Audit, Trade services, Scotia Leasing, Real Estate Banking, Client Services and Solutions, Cash Management Call Centre, and other units (as applicable).
  • Provides national coverage between the hours of operation (7 a.m. - 8 p.m. Eastern Standard Time). Shifts may vary.
  • Assist in identifying and implementing efficiency-focused improvements to operating procedures and/or systems to meet Bank regulations, operational effectiveness and overall process simplification Participates in cross-training to broaden skillsets across different areas.

Location(s): Canada : Ontario : Mississauga

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

  • Service Officer, Lending Services

    2 weeks ago

    Mississauga, Ontario, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Requisition ID: 200963Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose of Job Contributes to the overall success of the Lending Services business unit by ensuring specific individual goals, plans,...

  • Service Officer

    2 weeks ago

    Mississauga, Ontario, Canada Scotiabank Full time

    Purpose of Job Contributes to the overall success of the Lending Services business unit by ensuring specific individual goals, plans, initiatives and assigned tasks are executed/delivered in support of the team's business strategies and objectives. Ensures all activities conducted with a high degree of accuracy follow governing regulations, internal...

  • Investment Relationship Manager

    2 weeks ago

    Mississauga, Ontario, Canada Canadian Lending Inc. Full time

    We're looking for a dedicated and experienced Investment Relationship Manager. Are you looking to help shape the future of private lending in Canada? Are you someone who is dynamic has a passion finance and sales and a knack for building relationships? Do you thrive in a fast-paced, dynamic team environment? CMI Financial Group (CMI) is looking for an...

  • Resl Support Services Lead

    2 weeks ago

    Mississauga, Ontario, Canada CanCap Management Inc. Full time

    The OpportunityIf you are hungry for a challenge, love to be on the phone, and work best in a high calibre, fast-paced environment._ Then, this job is for you_Working at CanCap Group Inc., you'll join a vibrant team dedicated to providing exceptional service to dealerships and strategic partners nationwide. We are continuously driving product and service...

  • Loan Servicing Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Calculated Hire Full time

    Loan Servicing AnalystImmediate Start Remote/HybridCanada Only Provides loan servicing and monitoring support for corporate and commercial lending portfolio in a professional and timely manner. Delivers agreed lending/financing services as specified in the credit agreement/approval and ensur

  • Mortgage Fulfillment Officer

    2 weeks ago

    Mississauga, Ontario, Canada Auctus Lending Corp. Full time

    Job Description:Responsibilities: Communicate with borrowers to request additional documentation and information as needed. Verify borrower information, including employment, income, credit history, and assets. Coordinate with thirdparty vendors, such as appraisers and title companies, to obtain necessary reports and documentation. Ensure compliance with...

  • Repayment Services Specialist

    2 weeks ago

    Mississauga, Ontario, Canada CanCap Management Inc. Full time

    CanCap Management Inc. is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management, and post charge-off...

  • Financial Services Officer

    2 weeks ago

    Mississauga, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full time

    Why DUCA?At DUCA, we strive for excellence in everything we do. Our commitment to _Do more, Be more, Achieve more_ is what sets us apart and drives our company culture. DUCA's impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community.We believe our employees are our most valuable...

  • Credit Administration Officer

    2 weeks ago

    Mississauga, Ontario, Canada Central 1 Credit Union Full time

    Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5...

  • Supervisor, Specialty Services

    2 weeks ago

    Mississauga, Ontario, Canada CanCap Management Inc. Full time

    Cancap Management Inc.("Cancap") is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post...

  • Loan Servicing Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Calculated Hire Full time

    Loan Servicing Analyst- Immediate Start Remote/Hybrid - Canada OnlyProvides loan servicing and monitoring support for corporate and commercial lending portfolio in a professional and timely manner. Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met....

  • Bilingual Portfolio Services Analyst

    2 weeks ago

    Mississauga, Ontario, Canada BMO Financial Group Full time

    5750 Explorer Dr Mississauga Ontario,L4W 0A9BMO is hiring a Bilingual (French) Portfolio Services Analyst, Transportation Finance.The role involves regular communication via phone and telephone in French with customers with trucking lease. Communications with customers are queries related to their leases; i.e., related to payments; payouts; changes to...

  • Bilingual Repayment Services Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Cancap Group Inc Full time

    AutoCapital Canada Inc. is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off...

  • Bilingual Collections Officer

    2 weeks ago

    Mississauga, Ontario, Canada CanCap Management Inc. Full time

    AutoCapital Canada Inc. is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customerservice, default management and post charge-off...

  • Service Officer

    2 weeks ago

    Mississauga, Ontario, Canada Scotiabank Full time

    Requisition ID: 171195Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.PurposeContributes to the overall success of the Corporate and Commercial Banking service team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and...

  • Senior Service Officer

    2 weeks ago

    Mississauga, Ontario, Canada Scotiabank Full time

    Senior Service Officer / Float Officer ( - Business Banking Operations) - Tahoe Senior Service Officer / Float Officer ( - Business Banking Operations) - Tahoe Senior Service Officer - Float, Client Service - Business Banking Operations Contributes to the overall success of the Client Service team supporting Corporate and Commercial Banking clients in...

  • Office Services Coordinator

    2 weeks ago

    Mississauga, Ontario, Canada Brambles Group Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more...

  • Senior Service Officer

    2 weeks ago

    Mississauga, Ontario, Canada Scotiabank Full time

    Senior Service Officer / Float Officer ( - Business Banking Operations) - TahoeSenior Service Officer / Float Officer ( - Business Banking Operations) - TahoeRequisition ID: #Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Senior Service Officer - Float, Client Service - Business Banking OperationsPurpose...

  • Manager - Office Services

    2 weeks ago

    Mississauga, Ontario, Canada Aramark Full time

    As the Office Services Manager, you will lead a team in creating and maintaining a pleasing and attractive workplace. You'll ensure high levels of organizational effectiveness, communication and safety for the staff and visitors at our office. Your efforts and those of your team, will contribute to an engaged and happy team at our Canadian Headquarters, in...

  • office services coordinator

    2 weeks ago

    Mississauga, Ontario, Canada Dixie Medical Group Full time

    Education: Bachelor's degreeExperience: 3 years to less than 5 yearsTasksReview and evaluate new administrative procedures Establish work priorities and ensure procedures are followed and deadlines are metCarry out administrative activities of establishmentCo-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms,...