Ramp Manager

1 week ago

Mississauga, Ontario, Canada Menzies Aviation Full time

Operational Management

  • Deliver superior service to customer airlines according to airline requirement.
  • Reviews activities, cost operations and forecast data to ensure progression toward station/corporate goals and objectives.
  • Daily operational tracking of performance, taking immediate action to correct any shortfalls.
  • Administer organizational polices and provide accountable oversight of all the duties and responsibilities thought subordinate managers/supervisors.
  • Develops, reviews, updates and implements business strategic planning including operational and financial performance and new product/business developments.
  • Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies.
  • Required to attend the mandatory training imposed by the Company and Airlines as it applies to the job role.

Leadership Development/ Personnel Accountability

  • Provide leadership for employee relations through effective communications, including coaching, disciplinary, and positive recognition.
  • Provide leadership for problem resolution to facilities improved performance metrics.
  • Mentor employees to build bench strength for promotional opportunities.
  • Work closely with Human Resource and SSE department to provide effective training and development programs.
  • Hold supervisory team accountable for timely and effectively handling of all employee related issues, focusing on improved performance and professional documentation.
  • Responsible for ensuring compliance for the attendance reliability program.
  • Ensures no abuse of Company property occurs.

Safety and Security

  • Responsible to ensure a safe working environment thought the compliance of all required Menzies Aviation Health & Safety regulations.
  • Ensure station compliance with all federal, provincial, city, and airport rules and regulations including the posting of all government required documents.
  • Responsible for the timely, accurate and detailed investigations ensuring they are handled along with setting clear expectations/accountability for process improvements.

Department Coordination

  • Ensure clear and effective communication between the Administrative Office, Payroll and the Safety/Security and Education Departments.
  • Responsible to coordinate staffing requirements with Station Administration for recruitment needs.

Physical Requirements:

Communication:

Application must have the ability to prepare correspondence and analytical documents to communicate both employees and operational related information. Strong verbal and written communication skills required.

Manual/Physical:

While performing the duties of this job, the employee is regularly required to present ideas frequently in a public forum and needs to also demonstrate effective listening skills. The employee is occasionally required to stand, walk reach with hands and arms; climb or balance; and stoop, kneel or crouch. The employee must have the ability to occasionally lift and/or move up to 70 pounds. This position also requires a great deal of walking and operating motorized vehicles. Vision abilities required by this job include close vision.

Mental:

Applicant must be an effective time manager with strong organizational skills needed to handle multiple tasks simultaneously. Other requirements include:

  • Ability to define problems, collect data, establish facts and drawn valid conclusions
  • Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
  • Ability to demonstrate excellent investigative skills.

Other:

  • Must be able to obtain and hold all required security clearances and pass the required back ground clearance.
  • Must be able to work extended hours and flexible shifts when required which may include weekends and holidays
  • Must have a valid G or G2 driver's license and be able to obtain and hold a valid DA Qualifications and Experience:
  • 7 years of progressively more responsible leadership experience in aviation management. Previous specializes training in personnel management is also mandatory.
  • Must be a minimum of 18 years of age and legally able to work in Canada.
  • Must be able deal with complex, critical business issues in a fast-paced environment.
  • Computer literate, solid knowledge of MS Office as well as other related programs
  • Previous airline/aviation operational knowledge is required.
  • Must also have a demonstrated ability to lead and direct employees and produce improved output results through subordinate staff.
  • Extensive experience in Ramp Handling and good understanding of the Operational departments.
  • Must be able to obtain and hold all required security clearances.
  • Proficient knowledge of the IATA Standard Ground Handling Agreement.
  • Familiar with GOMs, Airline procedures, Airport procedures, Airport legislations
  • Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.
  • SLA driven to meet customer expectations by delivering excellence.
  • A strong sense of stakeholder engagement. This includes, but is not limited to: Customer portfolio, Airport representatives, Local Airport Authorities, local third-party providers.
  • Ability to develop the team, provide succession planning and re-engineer business processes as demanded by changes in the business.
  • Ability to drive and deliver improvement plans and the relevant follow up process.
  • Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on the operational dynamics within the station.
  • Adaptability with regards to working with a multi-national workforce and collaborating well with local working unions.
  • Able to produce comprehensive reports to senior managers.
  • Work under pressure and meet tight deadlines.
  • Excellent written and verbal communication skills with employees, management, customers and outside institutions.

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