Rooms Operations Manager

1 month ago

Saskatoon, Saskatchewan, Canada Delta Bessborough Full time
Additional Information 3 month contract
Job Number
Job Category Rooms & Guest Services Operations
Location Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Candidate ProfileEducation And Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. Core Work Activities
Leading Room Operations Team
Verifies that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. Verifies that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s)
Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed. Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience
Understands the brand's service culture. Provides excellent customer service by being readily available/approachable for all guests. Strives to continually improve guest and employee satisfaction. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability
Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). Verifies that a viable key control program is in place. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Strives to maximize the financial performance of the department. Conducting Human Resources Activities
Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Verifies that orientations for new team members are thorough and completed in a timely fashion. Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Celebrates successes and publicly recognizes the contributions of team members. The salary range for this position is $53,000.00 to $67,000.00 annually.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification To Applicants Delta Hotels Bessborough takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you.

Source: Hospitality Online

  • Rooms Operations Manager

    5 days ago

    Saskatoon, Saskatchewan, Canada Marriott International Full time

    JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific...

  • Assistant Rooms Operations Manager

    4 days ago

    Saskatoon, Saskatchewan, Canada Marriott Full time

    Additional Information 6 month contract roleJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Entry level management position that focuses on supporting the day-to-day...

  • Assistant Rooms Operations Manager, Overnight

    5 days ago

    Saskatoon, Saskatchewan, Canada Marriott Full time $51,000 - $63,000

    Additional Information 6 month contract role Rooms & Guest Services Operations Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, CanadaFull-Time Located Remotely?Relocation?Management JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that...

  • Operating Room Surgical Assistant

    5 days ago

    Saskatoon, Saskatchewan, Canada LASIK MD Full time

    See if you're our next:OPERATING ROOM SURGICAL ASSISTANTBeing a Surgical Assistant at LASIK MD (a partner of Vision Group) means helping the surgeon in the operating room. It means anticipating their actions and preparing their work tools. It means teaming up with them and the other caregivers to support the patient from the start to the end of their...

  • Room Attendant/housekeeping

    5 days ago

    Saskatoon, Saskatchewan, Canada Marriott TownePlace Suites Saskatoon Full time

    Room Attendant - Job DescriptionTitleRoom AttendantReports ToHousekeeping ManagerSummaryThe Room Attendant will be responsible for providing for the comfort of guests of the hotel by ensuring that guest rooms and public areas are clean and properly presented. The Room Attendant promotes a positive image of the property to guests, and must be pleasant,...

  • Room Attendant/housekeeping

    5 days ago

    Saskatoon, Saskatchewan, Canada Comfort Inn Saskatoon Full time

    THE OPPORTUNITY:ROOM ATTENDANTREPORTS TO GENERAL MANAGERTHE COMPANY:Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.Our company culture is built on collaboration. A nimble team where...

  • Room Attendant

    5 days ago

    Saskatoon, Saskatchewan, Canada Holiday Inn Express & Staybridge Suites - University East Hotel Full time

    We are currently looking for a Housekeeping Room Attendant to join our team at the Holiday Inn Express & Staybridge Suites - University, in beautiful Saskatoon, SK.Do you want to make an impact on the guest experience? We are looking for responsible, friendly people with integrity. Do you notice things other people miss and take it upon yourself to get them...

  • Operations Manager

    4 days ago

    Saskatoon, Saskatchewan, Canada Centennial Foodservice Full time

    Operations Manager (Saskatoon, SK)Reporting to the General Manager with accountabilities to the Management team the Operations Manager is responsible for the overall success of production, warehousing, and distribution of company products to our customers at our Saskatoon Facility (8,200sqft).Duties will include, but will not be limited to: Be a handson...

  • Manager, Operations

    5 days ago

    Saskatoon, Saskatchewan, Canada Paladin Airport Security Services Full time

    Manager, OperationsWe are hiring a Manager, Operations based out of the Saskatoon Airport.Why Paladin?Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. You receive top industry wages You have the opportunity to advance and grow your career You receive...

  • Operations Manager

    3 weeks ago

    Saskatoon, Saskatchewan, Canada Parrish & Heimbecker Full time

    Operations ManagerParrish & Heimbecker Join our team that shares your Passion & Heart for Canadian agriculture Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as an Operations Manager for our Milling division based in Saskatoon, SK.P&H MillingP&H is the largest Canadian-owned milling company....

  • Operations Manager

    2 months ago

    Saskatoon, Saskatchewan, Canada Parrish & Heimbecker Full time

    Operations ManagerParrish & Heimbecker Join our team that shares your Passion & Heart for Canadian agriculture Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as an Operations Manager for our Milling division based in Saskatoon, SK.P&H MillingP&H is the largest Canadian-owned milling company....

  • Operations Manager

    3 weeks ago

    Saskatoon, Saskatchewan, Canada SOLV4EX Group Full time

    Salary: Canadian Energy is part of the SOLV4EX Group.Canadian Energy is a well-established, successful, growing stored and renewable energy company with locations across Canada. We provide our customers with solutions in the form of batteries, stored energy, DC power conversion and renewable energy across Canada and around the world.As the Operations...

  • Operations Manager

    2 months ago

    Saskatoon, Saskatchewan, Canada SOLV4EX Group Full time

    Salary: Canadian Energy is part of the SOLV4EX Group.Canadian Energy is a well-established, successful, growing stored and renewable energy company with locations across Canada. We provide our customers with solutions in the form of batteries, stored energy, DC power conversion and renewable energy across Canada and around the world.As the Operations...

  • Operations Manager

    4 days ago

    Saskatoon, Saskatchewan, Canada CBI Health Full time

    CBI Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care / telehealth. With over 12,000 dedicated staff supporting over 800...

  • Building Operator

    5 days ago

    Saskatoon, Saskatchewan, Canada Hopewell Real Estate Services Full time

    Are you a skilled problem-solver with a passion for maintaining top-tier commercial properties? Join Hopewell Real Estate Services' dynamic team as a Building Operator and help contribute to the seamless operations of our real estate assetsHopewell Real Estate Services is a full-service third-party commercial property management company that oversees...

  • Casual Building Operator

    4 days ago

    Saskatoon, Saskatchewan, Canada Wanuskewin Heritage Park Full time

    Wanuskewin is looking for a Casual Building Operator to maintain a clean, safe building and systems, including roadways and walkways, ensuring safety for our visitors and staff, and completing general maintenance duties to ensure longevity of assets.Roles and Responsibilities Maintains a clean, safe and healthy environment for all Wanuskewin visitors and...

  • Building Operator

    5 days ago

    Saskatoon, Saskatchewan, Canada Hopewell Real Estate Services Full time

    Are you a skilled problem-solver with a passion for maintaining top-tier commercial properties? Join Hopewell Real Estate Services' dynamic team as a Building Operator and help contribute to the seamless operations of our real estate assetsHopewell Real Estate Services is a full-service third-party commercial property management company that oversees...

  • Meeting and Banquet Manager

    4 days ago

    Saskatoon, Saskatchewan, Canada Alt Saskatoon Full time

    Running the showDo you enjoy planning your weekend AND those of your friends?We are looking for a versatile and organized individual who excels in customer service and knows how to surround themselves with the right people. Taking a creative approach, the Meetings and Banquets Manager will coordinate and follow up on group stays in connection with...

  • Clerical Assistant, Operations

    4 days ago

    Saskatoon, Saskatchewan, Canada University of Saskatchewan Full time

    Clerical Assistant, Operations:Primary Purpose: To provide efficient administrative support to operational teams in the College of Medicine, including finance, projects, and communications.Nature of Work: Reporting to the Chief Operating Officer (COO) in the College of Medicine, this position works collaboratively to support each operational team, including,...

  • Operator

    5 days ago

    Saskatoon, Saskatchewan, Canada Canadian Light Source Inc. Full time

    Operator (Two positions available)The Canadian Light Source Inc. (CLS) is a national research facility of the University of Saskatchewan. CLS produces very bright light to explore the nature and structure of molecules, and serves national and international users from academia, industry, and government institutions.The Operator monitors our systems to ensure...