Assistant Manager
2 weeks ago
The Assistant Manager is the first face and voice of Hand & Stone Massage and Facial Spa for our clients. Responsible for warmly greeting clients in person and via telephone, booking appointments, file maintenance and selling memberships, service upgrades and products.
RESPONSIBILITIES
- Warmly welcome clients upon arrival and on the telephone
- Check in clients through booking system
- Multi-task between answering phones, booking appointments and selling memberships, gift cards and upgrades
- Promote health / wellness benefits of massage and skin care
- Follow proper filing procedures / file maintenance
- Maintain a professional and clean work environment and appearance
- Various other duties
- Knowledge of or willingness to learn Microsoft Office applications, Spa Soft and basic cash / credit card transaction requirements
- Outstanding customer service skills
- Excellent personal appearance
- Clear and concise verbal and written communication skills
- Punctual and reliable
BENEFITS & PERKS
- Competitive pay structure inclusive of commissions & bonuses
- Steady clientele for RMTs and Estheticians
- Flexible schedules to fit your life
- In-depth orientation and follow-up in-house training (approved for CEUs)
- All supplies provided just show up
- Spacious, well-stocked treatment rooms with state-of-the-art equipment
- Uplifting team atmosphere
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