Head Patroller

Department: Visitor Safety & Patrol

Type of Contract: Contract, 12-Months

Work Location: Milton, ON, L9E 0C6

CH Site: Kelso Conservation Area / Glen Eden

Posting Start Date: July 31, 2024

Posting End Date: August 23, 2024

Reporting to the Visitor Safety Lead, the Head Patroller is responsible for ensuring the ongoing safety of our guests through oversight of day-to-day operations of the patrol department and supervision of the Patrol team year-round (paid and volunteer). Responsibilities of the position include:

• Responsible for running shifts, assigning patrollers areas to patrol, day-to-day tasks, managing accident/incident calls, and ensuring patrol coverage of busy and/or high-risk areas
• Recruitment, selection, and training of Patrollers; preparing schedules including regular season shifts and special events, payroll/hours review and approval while managing labour costs
• Provide mentorship and development for leads and seniors, completion of seasonal performance reviews for patrol team
• Assist the Visitor Safety Lead in managing CHs risk management systems, CH radio communications systems, and enforcing CH policies and procedures to ensure staff and guest safety.
• Support risk reduction program by identifying and managing hazards, as well as identifying, documenting, and reporting on accident/incident trends
• Pre-season setup, order supplies, deploy equipment, equipment repair/replacement as required
• Post season, collect, inspect, clean and store patrol equipment, collect and file required documentation and support with off season department improvement projects
• Regular communication within and across CH departments to appropriately prepare and manage the patrol team
• Assist with guest concerns and maintain a safe and attractive guest environment
• Work in accordance with the Conservation Halton's Safety Policies & Procedures and the Occupational Health and Safety Act and Regulations and all other related manuals.
• Other duties as assigned

• Able to deliver emergency services in stressful situations and adapt to the daily challenges associated with the operation of an outdoor facility, while maintaining professionalism in a fast-paced environment
• Proficient/advanced skier or snowboarder; Ability to operate ATVs
• Must possess a good understanding of high angle rescue/working at heights procedures and equipment
• Previous supervisory experience
• Strong organizational skills, supported by solid time-management skills, and attention to detail with a high level of accuracy
• Strong written and oral communication skills; understanding of radio communications technology is an asset
• Ability to exercise professional judgment and discretion in dealing with confidential information
• Knowledge of the Occupational Health & Safety Act and Regulations and WHMIS
• Outdoor environmental knowledge such as hazardous plants & insects
• Proficient with MS Office suite: Word, Excel, PowerPoint and Office 365
• Able to lift up to 40 pounds, stand, and walk for long periods of time in all-weather conditions
• Successful candidates will be required to have Red Cross First Responder certification (or equivalent or higher EMR) prior to first day of employment or complete training provided by Conservation Halton
• Successful candidates are required to provide a Vulnerable Sector Check (VSS), to verify the absence of a criminal record for which a pardon has not been granted (if over 18 years old). *Cost covered by Conservation Halton up to $30.00
• A valid Ontario Drivers Licence, minimum Class "G", with a satisfactory Driver's Abstract is required. *Abstract completed by Conservation Halton
• Pleasure Craft Operator Certificate (PCO) is an asset
• Successful candidates must provide own safety approved helmet prior to first day of employment *Partial reimbursement provided in accordance with the Safety Workwear policy

• Starting at $26.51 per hour
• You will work in an inspiring setting with views of the Niagara Escarpment and no traffic lights for several miles
• You will work with a creative, talented and solutions-focused team
• You will work for an organization that provides flexible work arrangements and places tremendous value on professional development and wellness of its employees
• Free access to Conservation Halton and Conservation Ontario parks
• Season passes and lift tickets for the Glen Eden ski and snowboard area
• Discounts on Conservation Halton services, food, and merchandise

Diversity and Inclusion - We endeavor to understand, accept and appreciate the value of our differences and encourage authenticity.

Learning and Innovation - We embrace the need for continuous improvement, the opportunity to learn from others and the benefits of sharing knowledge.

Person-Centered Service - We make people a priority through customer-centred engagement, predictive problem-solving and high-quality service.

Collaboration - We seek out and trust in the skills, expertise and experience of others in order to achieve our common ambition.

Sustainability - We consider the environmental impact of everything we do and always keep future generations in mind when making decisions.

Integrity - We make decisions with accountability, transparency and a strong sense of personal responsibility for our choices and actions.

Resilience - We are positive and proud of our ability to quickly and effectively respond to change.

Please email your application to by August 18, 2024

Your application should include:

1. Your resume and cover letter in one pdf document
2. Reference your name and the position title in the subject line
3. In the body of your email, please indicate where you heard about this opportunity

We thank all applicants for their interest however only those selected for an interview will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Conservation Halton will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. To discuss accommodations, please contact

Pursuant to the Municipal Freedom of Information and Protection of Privacy Act, personal information provided through the recruitment, selection, and onboarding process is collected under the authority of the Conservation Authorities Act R.S.O. 1990, c. C.27, s , as amended, for the purpose of determining eligibility for employment and volunteer positions with Conservation Halton. Personal information is collected and managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Questions about the collection of information can be directed to the Freedom of Information Coordinator, Office of the President & CEO, 2596 Britannia Road West, Burlington, Ontario, L7P 0G3, ext. 2236,