Process Design Analyst

1 month ago

Toronto, Ontario, Canada Ombudsman Ontario Full time

Bring your research and analysis skills and innovative thinking to the Ministry of Public and Business Services, Government Services Integration Cluster.

In this exciting and challenging opportunity, you will analyze, evaluate and report on business processes, methods and practices and implement re-engineered and new processes to improve efficiency across our team and cluster.


The Strategy, People and Data Practice is looking for a motivated and innovative team player, committed to delivery excellence to join our team.

If you thrive in a fast-paced working environment, and are ready to provide leadership, effectively collaborate across multiple stakeholders and partners, and apply your technical expertise to effect positive change, consider applying to this opportunity.


Effective April 1, 2024 the salary range for this position is $71,563.00 to $100,052.00 per year in compliance with AMAPCEO collective agreement provisions.

The new rates, effective retroactive to April 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.


Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?You will:

  • Identify, map, analyses and evaluate business process and methods
  • Plan and undertake the design and development in the implementation of re-engineering and new business process models and best practices
  • Participate in multidisciplinary business analysis projects within the Ministry
  • Consult with clients and vendors and provide advice
  • Research trends, developments and best practices in business analysis and participate in knowledge-sharing initiatives to raise awareness of business process improvements
  • Lead business team and provide leadership to external consultants in all project phases and ensure business processes are implemented successfully
How do I qualify?Technical Knowledge:

  • You have knowledge of business process modelling, capability maturity modelling and quality systems, to plan and undertake process re-engineering assignments, research, test and implement approved associated tools, methods and standards and ensure compliance
  • You can gain knowledge of the client business environment to assess and comment on the performance of business practices, develop new practices, participate in implementation and ensure compliance
Organizational and Project Management Skills:

  • You have project management skills to work on project teams
  • You have planning and organizing skills to plan and execute work, co-ordinate with clients and stake holders and expedite progress to support client business needs
Interpersonal and Communication Skills:

  • You have oral and written communication skills to manage diverse business contacts, provide written or verbal instructions, prepare reports, presentations and provide recommendations
  • You have consultation and collaboration skills to obtain understanding of business processes and propose new process and solutions such as performance measure indicators
  • You have presentation and explanatory skills to provide assistance and education to clients and deliver knowledge-sharing and skills-building analysis and trends
Analytical and Problem-Solving Skills:

  • You can lead the assessment of business analysis results and determine key elements to drive process improvement
  • You can assess and revise/develop business analysis tools, methods and practices
  • You can ensure integrity in the development and testing of performance measuring tools and techniques, assess current processes against best practices to identify gaps and justify areas for improvement

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