Health and Benefits Director

1 month ago

Toronto, Ontario, Canada WTW (Willis Towers Watson) Full time
About the Role

We are seeking a seasoned Health and Benefits Associate Director to lead our client service teams and foster relationships that drive success. As a key member of our team, you will be responsible for maintaining and growing a book of clients, leading day-to-day management of complex clients, and developing tailored client strategies.

Key Responsibilities
  • Maintain client satisfaction and expand revenue for a block of business
  • Influence key client decision makers by soliciting perspectives and addressing stated needs
  • Create demand by aligning growth opportunities with clients' and prospects' needs/objectives
  • Generate and track prospective new client business
  • Onboard new client business, including scoping and contracting
  • Identify client preferences, emerging market trends, best practices, and patterns to understand client issues and implement solutions
  • Lead client teams on delivery, ensuring progress against established objectives, contracting, budgets, timelines, deliverables, quality standards, and ongoing client financial management
  • Develop team members and manage interdependencies between workstreams/functions to ensure the delivery of superior client service and enhance client retention
  • Guide the alignment of strategies and deliverables to client objectives, providing general consulting support, carrier management, and implementation oversight, as needed
  • Support global benefit consultant team requirements and relationships
  • Build relationships internally and collaborate effectively on cross-functional teams
  • Finalize and lead client presentations, in collaboration with client service and COE teams
  • Ensure team members apply internal excellence and compliance requirements to all projects
Requirements
  • 8+ years' experience and demonstrated success in the design and management of complex client plans gained in a consulting or brokerage environment or similar experience in a consultative role at a carrier or vendor
  • Proven track record of creating, managing, and expanding client relationships
  • Demonstrated expertise and business acumen that has driven client acquisition and expansion
  • Record of leading clients across a diverse book of business by identifying client preferences, trends, and patterns and developing tailored, longer-term client strategies
  • Experience in leading the delivery of key services and results that drive client action and plan performance
  • Demonstrated strong negotiation and relationship management skills
  • Strong knowledge of vendors and vendor relationships
  • Polished and well-developed oral and written communication skills
  • Flexibility and proven ability to identify and resolve issues
  • Excellent Microsoft Office skills, particularly in Excel and PowerPoint
  • Provincial Life and Health license required within 180 days of joining
  • CEBS designation, or health and welfare actuarial or underwriting training desired

WTW (Willis Towers Watson) is an equal opportunity employer.

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