Field Service Technician, Surgical Workflows

4 weeks ago

London, Ontario, Canada Getinge Full time

At Getinge we have the passion to perform

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.

Within the Service department, we are looking for...

Field Service Technician, Surgical Workflows

The Field Service Technician for the Surgical Workflows (Surgical Workplaces and Infection Control) business unit provides preventative maintenance and repair services at the customer's establishment. This will include working with sterilizers, washers, surgical tables, lights, and other medical devices. They will follow the manufacturer's instructions and utilize mechanical, hydraulic, and electronic equipment knowledge. They will also actively promote Getinge's service and equipment offerings. This position may also be responsible for high-level security facilities.

The Position

This role is responsible for:

  • Providing preventative maintenance and repair service at customer establishments in accordance with established procedures and techniques using proper tools, test equipment and replacement parts.
  • Maintain all service contracts in accordance with service policies and procedures and actively pursue the renewal of existing contracts. This includes identifying potential service contract customers, providing contract quotations and ensuring the timely closing of all new contract proposals.
  • Comply with all health and safety codes and procedures mandated by Getinge policies, customer requirements and regulatory agencies.
  • Establish and maintain positive and cooperative working relationships with customers and all Getinge personnel.
  • Maintain personal competence for meeting job responsibilities by using product information and technical data from Getinge and others.
  • Participate in training seminars, meetings, and on-the-job training programs. Demonstrate an understanding of and an ability to apply concepts and knowledge obtained from these training and skill development sources.
  • Document all activities in accordance with Service policies and procedures.
  • Maintain expenses and required inventory within guidelines and limits established by Getinge and the Regional Service Manager.
  • Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
  • Provide services to customers in accordance with the terms, conditions and responsibilities stated in Getinge's published warranty and maintenance contract policies.
  • Satisfactorily complete all training required by Getinge training and certification processes, regulatory bodies, and quality systems.
  • Providing customers with on-call availability, where applicable.
  • Perform other related duties as assigned.

This role will be located in London, Ontario.

The Ideal Candidate

We are looking for the following experience, knowledge, and abilities:

  • 3-5 years of relevant business experience, including working in a high-volume field service environment.
  • Strong troubleshooting and technical skills.
  • Strong verbal and written communication skills.
  • Capable of managing time and resources within the assigned territory in conjunction with near-term plans to achieve the territory's objectives.
  • Ensure compliance with governmental regulations and maintain honesty, integrity, and excellent work ethics.
  • Able to enhance teamwork within the region and maintain a collaborative relationship with all levels of the organization.
  • Able to influence others and function effectively in a team selling approach.
  • Excellent interpersonal, organizational, communication and listening skills.
  • Demonstrated ability to achieve service quota.
  • Basic to intermediate Microsoft Office skills in Excel, Word, and Outlook.
  • Ability to travel internationally (Passport required).
  • Ability to drive a company vehicle (valid driver's license required).

#LI-LM1

About us

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise 'Passion for Life' close to heart.

If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world's most respected and trusted Medtech company.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

  • Health, Dental, Vision and Travel insurance benefits
  • Registered Pension Plan with company match
  • Paid Time Off
  • Wellness initiative & Health Assistance Resources
  • Life Insurance
  • Short and Long Term Disability Benefits
  • Hybrid Work Arrangements (where applicable)
  • Parental and Caregiver Leave
  • Tuition Reimbursement

Getinge is an equal opportunity employer. Getinge will, at all times, will comply with all applicable human rights and other legislation when considering all qualified applicants for employment. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

#LI-FK1

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