Client Advisor

3 weeks ago

Calgary, Alberta, Canada Burberry Limited Full time
INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success.

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

RESPONSIBILITIES

SERVICE AND SALES

Meet and exceed individual and store sales and other commercial KPIs

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling

Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.

Be efficient in following-up and delivering after-sales services to our clients

Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required

Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines

Foster team work and a positive work climate

CLIENT ENGAGEMENT

Build meaningful relationships with Clients

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.

Capture new luxury clients to grow the individual and store client book with a commercial objective mindset

Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

PERSONAL PROFILE

A proven track record in delivering sales and exceeding targets

Previous experience in Clientelling

A strong interest in fashion, art and culture

Strong product knowledge and good understanding of store retail operations

Understanding of competitor products

Experience in working as part of a team

Fluent in local language; English proficiency is desirable

Other language knowledge is desirable

Demonstrates Confidence, Curiosity, Conviction, and Care

Enjoys being part of a team

Energetic, Pro-active and self-motivated

Detail-oriented and creative with a passion for selling

Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels

Results driven and commercial mindset

Flexible, collaborative and adaptable approach to work

MEASURES OF SUCCESS

Individual sales performance and KPI's (Appointments, UPT, ATV & AUR)

Service targets (Guest Experience, Net promoter score)

New client acquisition (conversion and retention)

Number of appointments held on a monthly basis

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: Canada || Alberta (CA-AB) || Calgary || RETAIL OFFLINE || MAINLINE || n/a ||


  • Client Solutions Advisor

    5 days ago

    Calgary, Alberta, Canada Scotiabank Full time

    Requisition ID: We are committed to investing in our employees and helping you continue your career at Scotiabank. Sales Representative (Client Solutions Advisor) We are actively recruiting experienced Sales Representatives (Client Solutions Advisors) - no previous banking experience required Job Overview: As a Sales Representatives (Client Solutions...

  • Client Solutions Advisor

    5 days ago

    Calgary, Alberta, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Client Solutions Advisor - Calgary, AB (Future Opportunities) Requisition ID: We are committed to investing in our employees and helping you continue your career at Scotiabank. We are actively recruiting experienced Sales Representatives (Client Solutions...

  • Client Solutions Advisor

    5 days ago

    Calgary, Alberta, Canada Scotiabank Full time

    Requisition ID: #We are committed to investing in our employees and helping you continue your career at Scotiabank.Sales Representative (Client Solutions Advisor)We are actively recruiting experienced Sales Representatives (Client Solutions Advisors) - no previous banking experience requiredJob Overview:As a Sales Representatives (Client Solutions Advisors)...

  • Client Advisor

    2 months ago

    Calgary, Alberta, Canada Royal Bank of Canada Full time

    Job SummaryThis Client Advisor opportunity is for the South Calgary Community of BranchesJob DescriptionWhat is the opportunity?This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add...

  • Client Solutions Advisor

    5 days ago

    Calgary, Alberta, Canada Scotiabank Full time

    Is this role right for you? As a Sales Representatives (Client Solutions Advisors) you're results focused, driven, have strong sales acumen, and love meeting new people You're willing to work variable hours including weekends and evenings and you're available to meet customers at times that are convenient for them both in person and virtually Strong...

  • Client Advisor, Commercial Insurance

    5 days ago

    Calgary, Alberta, Canada Acera Insurance Ltd Full time

    We put our people first. As an employer of choice, Acera Insurance, formerly Rogers Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees._ Our people are:_- _Encouraged to challenge the status quo and never stop learning in their commitment to excellence._- _Empowered with a sense of...

  • Client Advisor, Full-Time, Calgary Chinook

    5 days ago

    Calgary, Alberta, Canada LVMH Group Full time

    Client Advisor, Full-Time, Calgary Chinook Company: Tiffany & Co Country / Region : Canada, AB City : Calgary Business group: Watches & Jewellery Contract type: Permanent Job Function: Retail Experience required: Minimum 3 years Reference No.: 59156 Date of publication: Position Overview: We believe in the power of delivering the Tiffany...

  • Insurance Advisor

    3 weeks ago

    Calgary, Alberta, Canada Westland Insurance Full time

    Insurance Advisor Calgary (McKenzie Towne), AB, #3 - 28 McKenzie Towne Avenue SE, Calgary, Alberta, Canada Req #3040 Monday, May 27, We're searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Calgary McKenzie Towne, AB office. Do...

  • Insurance Advisor

    3 weeks ago

    Calgary, Alberta, Canada Westland Insurance Full time

    Insurance Advisor Calgary (McKenzie Towne), AB, #3 - 28 McKenzie Towne Avenue SE, Calgary, Alberta, Canada Req #3040 Monday, May 27, We're searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Calgary McKenzie Towne, AB office. Do...

  • Senior Advisor, Learning

    1 month ago

    Calgary, Alberta, Canada procom Full time

    Senior Advisor, LearningOn behalf of our client Procom is looking for a Senior Advisor Learning, this is a 12 month contract in downtown Calgary.Senior Advisor, Learning Job Details:Reporting to the Lead, Instructional Design, the Senior Advisor, Learning provides consultancy and advisory services on learning solutions. This role is pivotal in managing...

  • Senior Advisor, Learning

    3 weeks ago

    Calgary, Alberta, Canada procom Full time

    Senior Advisor, LearningOn behalf of our client Procom is looking for a Senior Advisor Learning, this is a 12 month contract in downtown Calgary.Senior Advisor, Learning Job Details:Reporting to the Lead, Instructional Design, the Senior Advisor, Learning provides consultancy and advisory services on learning solutions. This role is pivotal in managing...

  • Service Advisor

    5 days ago

    Calgary, Alberta, Canada AutoCanada Full time

    Service AdvisorCrowfoot HyundaiCalgary, ABWe're searching for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our expanding team. We need a friendly and motivational individual to fulfill this role effectively. You will have a crucial part in shaping the service experience for our valued clients...

  • Beauty Advisor

    5 days ago

    Calgary, Alberta, Canada Sephora Full time

    Job ID: 229737Location: AB-The Core (0582)Address: Ave SW, Calgary, AB T2P 2Y9, Canada (CA)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Part TimePosition Type: RegularWho we are behind the stripes:Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis...

  • Financial Advisor

    2 months ago

    Calgary, Alberta, Canada Targeted Talent Full time

    TITLE:Financial AdvisorLOCATION:Calgary, ABREPORTING: Senior Financial Advisor JOB PURPOSE:Why does this role exist?The primary responsibility of a Financial Advisor (FA) is to proactively identify, develop and maintain strong client relationships within the firm's Legacy book of business through regular contact and providing timely, value-added information,...

  • Client Advisor, Full-Time, Calgary Chinook

    5 days ago

    Calgary, Alberta, Canada TIFFANY & CO Full time

    Client Advisor, Full-Time, Calgary Chinook Overview: We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery. Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional...

  • CA Financial Advisor

    3 weeks ago

    Calgary, Alberta, Canada Edward Jones Full time

    Unleash your entrepreneurial spirit with Edward Jones, backed by a team of experts and vast resources.Join our network of financial advisors with proven support, flexibility, and unlimited potential. Balance your personal and professional life while building a rewarding practice. Ready to make an impact on your clients' financial future?Job Overview:We are...

  • CA Financial Advisor

    1 month ago

    Calgary, Alberta, Canada Edward Jones Full time

    Unleash your entrepreneurial spirit with Edward Jones, backed by a team of experts and vast resources.Join our network of financial advisors with proven support, flexibility, and unlimited potential. Balance your personal and professional life while building a rewarding practice. Ready to make an impact on your clients' financial future?Job Overview:We are...

  • Advisor

    5 days ago

    Calgary, Alberta, Canada Alberta Health Services Full time

    Your Opportunity:Description:As Required. Classification: Advisor Union: Exempt Unit and Program: HR Business Partnerships Primary Location: Southport Tower Location Details: As Per Location Employee Class: Regular Full TimeFTE: 1.00Posting End Date: 13-JAN-2023Date Available: 23-JAN-2023 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10...

  • Business Advisor

    5 days ago

    Calgary, Alberta, Canada ATB Financial Full time

    Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring your whole self to work. We foster a culture of purpose, performance and possibilities.System Title:Business Banker 5 As ATB's next EFS (Everyday Financial Services) Business Advisor, your role is to manage and advise ATB's...

  • Senior Advisor, IFRS

    5 days ago

    Calgary, Alberta, Canada Recruitment Partners inc. Full time

    Senior Advisor, IFRS & External Reporting 2 days ago Be among the first 25 applicants Our client is seeking a Senior Advisor, IFRS & External Reporting to join their team in Calgary. This role will provide support and oversight for assessments relating to embedded derivatives and financial instruments and related valuations and provide oversight of IFRS 15...