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Entry-Level Fitness Trainer
2 months ago
Join our team as an Entry-Level Fitness Trainer and help our members achieve their fitness goals. As a key member of our team, you will be responsible for leading fitness sessions, promoting our Judgement Free Zone, and providing exceptional customer service.
Responsibilities:- Drive a positive culture through commitment, communication, and adherence to our Core Values, and ensure an ongoing commitment to the Judgement Free Zone (JFZ).
- Ensure a consistent focus on quality communication and interactions, clean and organized clubs, and superb customer service throughout the club.
- Ensure the safety of team members, club members, and club property.
- Consistently and constantly demonstrate a desire to be a team player.
- Promote/maintain consistent accountability and adherence to policies and procedures.
- Lead our program, including:
- Promote the Judgement Free ZoneTM
- Encourage all members and guests along their fitness journey within the club.
- Advocate for the Planet Fitness Mobile App with all members, guests, and prospective members.
- Lead sessions: Design Your Own ProgramTM, New Member Orientation, Core, Stretch, Upper Body, Lower Body, PF360TM Strength, PF360TM Burn, TRXTM.
- Maintain a positive Net Promoter Score (NPS)
- Respond to member questions and concerns in a timely and professional manner.
- Accurately describe and promote membership options with members, guests, and prospective members.
- Ensure repair and maintenance of both the facility and equipment to brand standards.
- Assist AM/CM in tracking, achieving, and maintaining all key performance indicators (KPIs).
- Elevate concerns to the AM or CM as needed.
- Service-oriented and able to resolve member concerns.
- Basic computer proficiency.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Minimum High School Diploma or GED Equivalent and must be 18 years of age or older.
- 1-2 years of experience in either customer service, coaching, or leading teams.
- Initiative and strong communication skills.
- Great organizational, relationship-building, and problem-solving skills.
- Willingness and aptitude to move into an AM role within 18 months.
- Planet Fitness Trainer Certification.
- Competitive compensation packages, including medical, dental, and vision plans.
- Medical/Life insurance/Disability/Health/wellness programs.
- A strong commitment to development and internal advancement opportunities.
- Retirement savings and investment plan with employer match.
- Generous paid time off and paid holidays.
- Free Black Card Membership.
- Free CPR certification.
- Same Day Pay.
At Planet Fitness, we are committed to providing a judgement-free fitness environment where everyone can feel comfortable and motivated to reach their fitness goals. We believe in empowering our members to take control of their health and wellness, and we are dedicated to helping them achieve their goals through our unique and supportive community.
Working Environment:This position operates in a customer-facing environment in retail locations. This position routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines.
Physical Requirements:While performing the job responsibilities, the employee must regularly talk and hear. Employees are often required to sit, stand, and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
Equal Opportunity Employer:Planet Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement, and all other employment practices.
