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Supervisor I

2 months ago

Tsawwassen, Canada Tapestry Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Tapestry. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and driving business results.

Key Responsibilities
  • Customer Experience: Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Team Leadership: Lead and manage a team of customer service representatives, providing guidance, coaching, and development opportunities.
  • Business Analysis: Analyze customer feedback and sales data to identify trends and opportunities for improvement.
  • Process Improvement: Collaborate with cross-functional teams to implement process improvements and optimize customer service operations.
  • Training and Development: Design and deliver training programs to enhance customer service skills and knowledge.
Requirements
  • Customer Service Experience: Proven track record of delivering exceptional customer service in a fast-paced environment.
  • Leadership Skills: Ability to lead and motivate a team of customer service representatives.
  • Analytical Skills: Strong analytical skills to analyze customer feedback and sales data.
  • Communication Skills: Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
About Tapestry

Tapestry is a global house of brands committed to delivering exceptional customer experiences and driving business results. We are a dynamic and innovative company that values diversity, equity, and inclusion.