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MAC 3rd Key

2 months ago

Guelph, Ontario, Canada Smashbox Full time

Job Title: Key Holder

Job Description: We are seeking a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient running of the Store.

About the Role: As a Key Holder, you will lead by example, modelling the behaviors that the sales team need to demonstrate to provide inspirational, authentic, and personalized customer service to achieve sales and customer service targets.

Key Responsibilities:

  • Lead by example, modelling behaviors that inspire the sales team to deliver exceptional customer service
  • Use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation
  • Assist with opening and closing the store on a rotational basis
  • Support the Store Manager and Assistant Manager in achieving sales and customer service targets
  • Develop and implement strategies to improve customer satisfaction and loyalty

Requirements:

  • Proven retail experience, preferably within cosmetics
  • Ability to provide inspirational, authentic, and personalized customer service
  • Previous retail operations experience, including cash reconciliation and opening and closing the store, is desirable
  • Previous supervisory experience, including coaching/mentoring others to achieve sales and customer service targets, is desirable
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment
  • Previous experience with retail point-of-sale software

About Us: We are a leader in prestige beauty, committed to providing a culture that values diversity of thought and people. We offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

What We Offer:

  • Competitive hourly rate
  • Opportunities for career growth and development
  • Outstanding training and development programs
  • Competitive benefits package