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Account Manager

2 months ago

Sudbury, Ontario, Canada eCapital Full time

Seeking a bilingual Account Manager to provide financial support to transportation companies in Canada and the USA, with a focus on delivering exceptional customer service and managing client relationships.


eCapital Freight Factoring is the fastest growing freight factoring company in North America, innovating and revolutionizing the industry with best-in-class products and service.

As an Account Manager, you will work closely with clients to help them with their financial needs, providing advice, solutions, and overall account management.

Responsibilities:
  • Approving and processing client funding
  • Providing accurate management of held and/or denied invoices
  • Evaluating/mitigating financial exposures and/or risk related to client invoice purchases
  • Facilitating customer compliance
  • Communicating and coordinating with internal colleagues by phone and email
  • Providing exceptional customer service and support with a positive, professional attitude

Requirements:
  • Ability to prioritize tasks and client inquiries
  • Ability to spot, take ownership, and solve problems
  • Strong attention to detail with an ability to spot errors
  • Highly accurate math/accounting skills
  • Customer service orientation with an ability to remain focused and friendly
  • Proficient in Microsoft Office
  • Previous call center experience is an asset
  • Fluent in French and English

Qualifications:
  • Post-Secondary education in Business or a related field is preferred

Job Details:
  • Job Type: Permanent Full-time, Remote
  • Salary: $20.50 per hour