Senior Customer Success Consultant-AI LLM

4 weeks ago

Mississauga, Ontario, Canada opentext Full time

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity:

Join our innovative professional services organization to help our customers solve their complex business problems with simple and intuitive generative AI solutions. As an AI LLM Consultant, you'll be at the forefront of helping both our internal teams and our valued customers navigate the complexities of advanced language models, offering expertise in consulting, data science, and prompt engineering. Your insights will help drive the success of our products and empower our clients to solve intricate business challenges.

You Are Great At:

Primary Responsibilities:

  • Consult with internal teams on the integration of LLM features into our existing product suite.
  • Understand customer business use cases and translate them into actionable technical requirements.
  • Produce high quality code according to design specifications.
  • Engage in prompt engineering to design efficient and effective prompts for various LLM applications.
  • Conduct data analysis and utilize data science techniques to derive actionable insights for our clients and improve data quality.
  • Develop and deliver tailored training sessions and workshops for both internal teams and clients.
  • Collaborate with the R&D and product teams to communicate customer feedback and inform future product enhancements.

Secondary Responsibilities:

  • Assist in the creation of white papers, case studies, and other content that showcases the potential and results of our LLM integrations.
  • Stay updated with the latest advancements in AI and LLM technologies to ensure our solutions remain cutting-edge.
  • Support sales teams with technical expertise during client presentations and demos.

What It Takes:

Qualifications:

  • Educational Requirements: Master's or PhD in Computer Science, AI, Data Science, or related field.
  • Experience: Minimum 2 years of experience in AI/ML consulting for enterprise customers, with a focus on large language models.

Skills:

  • LLM Expertise: Extensive experience in natural language processing, language models, and AI-driven language technologies.
  • Project Experience: Demonstrated success in deploying and customizing language models for real-world applications.
  • Communication Skills: Excellent communication and presentation skills to interact effectively with clients and internal stakeholders.
  • Problem-Solving: Strong analytical and problem-solving abilities to address complex language-related challenges.
  • Technical Proficiency: Proficiency in programming languages commonly used in LLM, such as Python, Java, and experience with relevant libraries and frameworks. Deployments in GCP, AWS, Azure, and other cloud environments.
  • Industry Knowledge: Familiarity with various industries and the potential applications of LLM in different use cases.
  • Consulting Experience: Prior experience in providing consulting services and collaborating with clients on language technology projects is a plus.

Position Type and Expected Hours of Work: Full-time, with occasional evenings or weekends based on client needs.

#LI-Remote

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

  • Customer Success Representative

    3 weeks ago

    Mississauga, Ontario, Canada Fine Sight Solutions Full time

    The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...

  • Senior Manager, Customer Loyalty

    1 day ago

    Mississauga, Ontario, Canada Walmart Canada Full time

    Position Summary...The Senior Manager, Customer Loyalty & Performance's main objectives will be delivering the insights and analytics for our customer engagement program, define the customer segments, analyze and project the customer health metrics required to build personalization and deliver relevant customer solutions, brands, products and services. The...

  • Actuarial Consultant

    4 weeks ago

    Mississauga, Ontario, Canada Beneva, Inc. Full time

    Job Posting Title:Actuarial ConsultantStatus:RegularJob Description:Summary of Role & Responsibilities:Perform actuarial analysis for commercial risks. Seek creative solutions to business problems utilizing statistical modeling techniques and business knowledgeEffectively gather and compile data required to solve business problems of the following nature:...

  • Senior Technical Services Specialist, GCP

    4 weeks ago

    Mississauga, Ontario, Canada Saint-Gobain Full time

    Senior Technical Services Specialist, GCP - Toronto, Kingston, Ottowa or MontrealPosition DescriptionJob SummaryThe Senior Technical Services Specialist will provide technical consultation to Regional field sales force and direct to customers, by phone, email and in person. Provide technical consultation to Regional field sales force and direct to customers,...

  • Senior Technical Services Specialist, GCP

    1 week ago

    Mississauga, Ontario, Canada Saint-Gobain Full time

    Senior Technical Services Specialist, GCP - Toronto, Kingston, Ottawa or MontrealPosition DescriptionJob SummaryThe Senior Technical Services Specialist will provide technical consultation to Regional field sales force and direct to customers, by phone, email and in person. Provide technical consultation to Regional field sales force and direct to customers,...

  • Underwriting Consultant

    4 weeks ago

    Mississauga, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryProvides expertise and guidance for the development and enforcement of organizational underwriting guidelines, policies and processes. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.Job DescriptionWhat is the opportunity? This position is responsible for assessing morbidity and/or mortality...

  • Bilingual Underwriting Consultant

    4 weeks ago

    Mississauga, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryProvides expertise and guidance for the development and enforcement of organizational underwriting guidelines, policies and processes. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.Job DescriptionWhat is the opportunity? This position is responsible for assessing morbidity and/or mortality...

  • Technical Support Senior Analyst

    2 weeks ago

    Mississauga, Ontario, Canada The Cigna Group Full time

    The job profile for this position is Technical Support Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Senior Merchant

    3 weeks ago

    Mississauga, Ontario, Canada Walmart Canada Full time

    Position Summary...The Senior Merchant designs, develops, and executes strategies for complex categories, as determined by established sales, qualitative, and quantitative criteria, in partnership with cross-functional specialist teams that achieve profit and loss deliverables and sell the products customers want at unbeatable prices.What you'll do...HMR is...

  • Senior Project Accountant

    4 weeks ago

    Mississauga, Ontario, Canada Graham Construction & Engineering Inc. Full time

    Graham is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance sectors. We deliver lasting value for our clients through meticulous planning and scheduling, while upholding rigorous safety and quality standards. With offices throughout North America, our passionate and...

  • Consultant, Health

    2 weeks ago

    Mississauga, Ontario, Canada City of Mississauga Full time

    Req ID: 25070 Vacancy Type: Temporary Contract Duration: 2 years Number of Positions: 1 Closing Date: 05/11/2024 Job Summary The Health & Safety Consultant, under the leadership of the Manager, Safety, is responsible for the development of the City's Health and Safety Management System and associated implementation plan. This involves collaboration with...

  • Senior Manager, Adjudication Infrastructure

    2 days ago

    Mississauga, Ontario, Canada The Cigna Group Full time

    The job profile for this position is Infrastructure Engineering Senior Manager, which is a Band 4 Management Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Senior Web Engineer

    2 days ago

    Mississauga, Ontario, Canada procom Full time

    Senior Web Engineer On behalf of our client in the Financial Services Sector, PROCOM is looking for a Senior Web Engineer. Senior Web Engineer - Job DescriptionG10 Rates Technology is responsible for delivering state of the art technology solutions to the Global G10 Rates business Initiatives includes deliveries across sales, risk, pricing, algorithmic...

  • Senior Human Resources Business Partner

    4 weeks ago

    Mississauga, Ontario, Canada CIMA+ Full time

    Company DescriptionWelcome to a place where people are at the heart of everything we do. Welcome to people with an inspiring vision and who seek stimulating challenges. At CIMA+, you'll find a place where you'll have many opportunities to learn and develop while working on engaging projects. We are a firm 100% owned by its employees and we value a...

  • Senior Salesforce Developer

    2 weeks ago

    Mississauga, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?This job involved detailed technical analysis, design, development and support of Salesforce Platform applications using existing and emerging technologies. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.What will you do? Perform technical analysis,...

  • Senior Merchant

    3 weeks ago

    Mississauga, Ontario, Canada Walmart Canada Full time

    Position Summary...The Senior Merchant designs, develops, and executes strategies for complex categories, as determined by established sales, qualitative, and quantitative criteria, in partnership with cross-functional specialist teams that achieve profit and loss deliverables and sell the products customers want at unbeatable prices.What you'll...

  • Senior Manager, Pharma Relations Client Strategy

    6 days ago

    Mississauga, Ontario, Canada The Cigna Group Full time

    The job profile for this position is Sales Product Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Intermediate/Senior Building Science Engineer

    2 weeks ago

    Mississauga, Ontario, Canada Adecco Canada Full time

    Adecco has partnered with a well-respected consulting firm to hire their next highly skilled Senior Building Science/Building Envelope Engineer with 7-10 years of relevant experience.Key Responsibilities: Oversee the planning, analysis, and execution of various building science engineering projects, including new and post-construction restoration projects. ...

  • Customer Service Representative

    1 day ago

    Mississauga, Ontario, Canada Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful international logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga distribution center is looking for a new Customer Service Representative to join Contract Logistics team. Your Role As the Customer Service Representative, you will be accountable for maintaining...

  • Customer Support Analyst

    1 week ago

    Mississauga, Ontario, Canada Risk Control Technologies Full time

    Salary: Supporting our customers is paramount to our success at Risk Control Technologies Inc. Focusing on customer satisfaction and retention, a successful candidate will be joining our Support Team that offers unparalleled support to all customers by maintaining or exceeding service levels.Key Responsibilities: Manages a fast-paced queue of support...