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IT Project Analyst

2 months ago


Markham, Ontario, Canada Sienna Senior Living Full time

Job Title: IT Support Specialist

Join Sienna Senior Living, a leading provider of seniors' residences and care services in Canada, as an IT Support Specialist. As a member of our team, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing exceptional support to our team members.

About Sienna Senior Living

We are a purpose-driven organization that values our team members and residents. We strive to create an inclusive environment where everyone feels valued, heard, and empowered to do meaningful work.

What We Offer
  • A competitive salary and vacation package
  • Continuous learning and growth opportunities to develop your skills and advance your career
  • A welcoming culture that values diversity and differing perspectives, experiences, and beliefs
  • A hybrid work model that allows you to work from our Markham, Ontario head office three days a week
Job Summary

You will be responsible for providing technical support to our team members, configuring and deploying new hardware, and migrating devices from Windows 10 to Windows 11. You will also be responsible for ensuring old devices are properly disposed of and maintaining an accurate inventory of hardware.

Key Responsibilities
  • Provide technical support to team members via phone, remote support tools, web portal, email, and in-person
  • Configure and deploy new desktops and laptops, and coordinate with team members to migrate data and software
  • Ensure old devices are properly disposed of and maintain an accurate inventory of hardware
  • Coordinate the purchasing and delivery of hardware to our sites across Canada
  • Familiarity with supporting Windows 11 and Microsoft Office Online
  • Build rapport with communities, IT team, and service desk customers
  • Track and monitor end-user IT-related issues to ensure timely resolution
  • Install, maintain, manage, service, troubleshoot, and resolve hardware, software, operating systems, desktop PCs, printers, and laptops issues
  • Play a role in managing Office 365, Active Directory, System Centre Configuration Manager, and other IT tools
Requirements
  • Degree or diploma in a computer-related field from a university, college, or technical school
  • Experience in providing remote support in a service desk environment
  • Ability to multitask in a fast-paced environment and knowledge of supporting iOS mobile devices
  • Excellent customer service and strong communication skills (both written and verbal)
  • Superb attention to detail, time management, and organization skills
What We're Looking For
  • A team player who is passionate about providing exceptional support to our team members
  • Able to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and ability to think critically
  • Excellent communication and interpersonal skills

Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience.