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Team Lead-retail

2 months ago

Saskatoon, Saskatchewan, Canada Roots Full time

We are seeking a Team Lead to oversee the operational functions of a retail store, motivate the sales team, and provide exceptional customer service.

Team Lead-Retail

The Team Lead plays a crucial role in linking the leadership team and sales associates, ensuring seamless store operations and exceptional customer experiences. Reporting directly to the Store Manager, the Team Lead provides support and coverage in their absence, modeling desired behaviors and promoting a positive in-store environment.

**Key Responsibilities:**

• 1+ years of experience in a retail apparel environment, with luxury retail experience a plus
• Proven ability to lead a sales team and be viewed as a leader among peers
• Experience with POS management, daily banking procedures, and submitting timely reports
• Strong organization and problem-solving skills
• Passion for delivering exceptional customer experiences
• Ability to collaborate with others and work independently
• Availability for varied weekly shifts, including weekends, closing, and holidays

**The Impact You'll Have:**

• Demonstrate a customer-obsessed selling culture and build brand loyalty through excellent product knowledge
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
• Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store
• Assist store management in conducting new associate onboarding and trainings
• Coach associates on customer service fundamentals and provide positive feedback
• Assist in resolving customer service matters
• Oversee and delegate tasks to the team to maximize efficiency of store operations
• Communicate individual and/or team performance feedback to store management
• Ensure team receives scheduled breaks and/or meal periods
• Create an open and outward communication on the sales floor
• Ensure adherence to all company policies, procedures, and guidelines
• Perform opening and closing procedures, and any inventory duties as directed

**About Roots:**

Roots is a culture and lifestyle that values dynamic individuals who enjoy challenges and share our vision for a safer, cleaner, healthier planet. We offer a culture that fosters inclusion and respect, and we are committed to providing accessible employment practices.

**Other Details:**

• Pay Type: Hourly