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Supervisor I, Toronto Eaton Centre
2 months ago
Kate Spade New York: A Global Lifestyle Brand
Kate Spade New York is a global lifestyle brand that designs extraordinary things for the everyday. Since its launch in 1993, the brand has been known for its rich heritage and unique brand DNA, offering a distinctive point of view and celebrating communities of women around the globe who live their perfectly imperfect lifestyles.
About the Role
We are seeking a highly skilled and motivated individual to join our team as a Senior Muse (Supervisor). As a Senior Muse, you will be responsible for leading a team of sales associates and providing exceptional customer service to drive sales and achieve business objectives.
Key Responsibilities
- Client & Service Expert:
- Develop a clientele through proactive client outreach and build strong relationships with existing clients
- Maintain a strong, productive client book and ensure high standards of client service
- Demonstrate strong selling skills and maximize sales through effective product knowledge and presentation
- Leadership Presence:
- Achieve personal sales goals and educate the team on sales plans and store statistics
- Ensure the highest level of service is provided to all customers through extensive product knowledge and completion of product profiles
- Foster a team environment by creating a fun, competitive, and inviting atmosphere
- Building Brand Equity:
- Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and customers
- Ensure brand and operating standards are met to support brand consistency
- Ensure store presentation standards are achieved and maintained
- Operational Excellence:
- Perform and supervise store opening and closing procedures, including counting register funds and securing the facility
- Accurately process all POS transactions and inventory functions, such as transfers and receiving
- Adhere to Kate Spade loss prevention policies and operational procedures
Requirements
- Strong written and verbal communication skills
- Detail-oriented
- Proactive ability to multitask and prioritize
- Minimum 2-3 years' experience in luxury goods or a comparable retail environment
- College degree preferred
Competencies
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team
About Kate Spade New York
Kate Spade New York is an equal opportunity and affirmative action employer. We pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
