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PAR - Cardiovascular Admin

2 months ago

Victoria, British Columbia, Canada PeaceHealth Full time
Job Description: Patient Access Representative - Cardiovascular Admin Job Title: Patient Access Representative - Cardiovascular Admin Company: PeaceHealth

PeaceHealth is a non-profit health system based in the Pacific Northwest, dedicated to providing compassionate care to our patients and communities.

About the Job

This is a Per Diem/Relief, Day position that requires a Patient Access Representative to coordinate activities between scheduling, insurance verification, and pre-certification.

Key Responsibilities:
  • Pre-registers/registers patients with accurate patient demographic and financial data.
  • Collects patient balances, co-payment, co-insurance, or other payment types.
  • Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
  • Responds to customer inquiries and provides excellent customer service.
  • Assists with departmental coverage as needed and manages daily appointment schedules.
  • May transport patients using escort or wheeled transport equipment.
  • Monitors ED incoming phone calls and provides switchboard coverage as required.
  • May be required to assist with Cardiac Rehab departmental charge entry.
Requirements:
  • Minimum of 1 year of medical office or related customer service experience.
  • Preferred experience with Microsoft Office applications, including Word, Excel, and Outlook.
  • Ability to manage conflict effectively and professionally.
  • Excellent time management skills, with an emphasis on meeting time-sensitive deadlines.
  • Good customer service skills and good interpersonal skills.
What We Offer:

PeaceHealth is committed to the overall wellbeing of our caregivers and offers a range of benefits, including a 403b retirement plan, wellness benefits, and an expanded EAP and mental health program.

This position is represented by a collective bargaining agreement and offers a competitive salary and benefits package.