Credit Risk Analyst

1 month ago


Canada Shopify Full time
About the role

About the Team

The Credit Risk Team is responsible for identifying and mitigating losses for merchants processing on the Shopify Payments gateway, all while supporting the growth of the trustworthy and sustainable businesses on our platform. This work includes early detection of signals that indicate business failure, monitoring for high risk patterns of behavior, and keeping up to date on emerging risk vectors (e.g. supply chain constraints, buyer fraud trends), and industry best practices. Given the dynamic, global and fast changing reality of commerce, our work is challenging, impactful and constantly evolving. As Shopify continues to grow and expand its geographical footprint and develop new product offerings, our signals and policies must continually adapt. This work is crucial in ensuring that Shopify remains a trusted platform.

About the Role

This role will involve, among other things:

  • Reviewing cases generated by models and pre-set rules, and analyzing a large amount of signals related to identifying, preventing and mitigating credit risk losses on the Shopify platform
  • Actioning and contacting merchants to address credit risk concerns, setting loss mitigation controls and helping merchants sustainably manage and grow their businesses
  • Ensuring a low-friction experience for legitimate users by striking the right risk/reward balance
  • Thinking strategically about how to iteratively improve credit risk detection systems, processes & workflows
  • Helping to evolve the effectiveness of credit risk signals by identifying and analyzing trends in the wider credit risk space
  • Influencing team strategy through domain expertise and contributions to initiatives
  • Having the ability to successfully balance micro and macro perspectives
  • Ability to work in a fast-paced, constantly evolving environment
  • Actively assisting team members on complex reviews
  • Thriving on change and taking ownership without prompting
  • Executing on tasks in a timely manner with minimal direction
  • Embracing and working within an ambiguous environment
  • Collaborating with the team to articulate any newly identified threats, wider credit risk activity, or noted financial risk trends
  • Having strong analytical, problem-solving, interpersonal, and communication skills (including ability to simplify technical issues)

You probably have the following:

  • 3-5 years of experience in a credit risk and/or financial loss prevention environment
  • Superb investigative, analytical, and decision-making skills
  • Ability to balance risk mitigation and merchant experience
  • Excellent organizational and time management skills
  • Strong understanding of online and brick & mortar commerce and the ability to differentiate the risks between them
  • Exceptional written and oral communication skills
  • Amazing team player

It would be great if you had experience with:

  • SQL knowledge
  • Google sheet / looker experience
  • Financial underwriting
  • Experience working with a Fintech, card processor, marketplace or commerce platform
  • Experience handling high value processing and high visibility accounts

We know that applying for a new role takes a lot of work and we truly value your time. This posting will close on May 30th, 2024 at 11:00 PM EDT. We look forward to reviewing your application



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