Clinical Informatics Senior Manager

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: Princess Margaret Cancer Centre (office), travel to other UHN sites as needed
Department: Digital PMO
Reports to: Senior Director or Change Management Director, Digital PMO
Work Model: Hybrid
Grade: M0:07
Hours: 37.5 per week
Salary: $102,898 to $128,622 annually (To commensurate with experience and consistent with UHN compensation policy)
Status: Permanent Full-Time
Closing Date: June 1, 2024

Position Summary

The Clinical Informatics team at UHN applies subject matter expertise in health information systems, clinical workflows and practice, and people change management to design and implement information and communication systems. Working collaboratively with medical, nursing, health profession, and Digital teams, the Clinical Informatics team identifies, translates, and implements process changes, system enhancements, and targeted training that reinforce safe and quality patient care, increase health information system usage proficiency, and improve the clinician experience through digitally-enabled solutions.

The team also plays an integral role in organizational information system downtime preparedness and is a part of the Digital Project Management Office (PMO) team which applies best practices for managing projects, people change, risk, and value delivery.

We are seeking a highly experienced clinical informatics leader who brings innovative thinking, an acumen for problem-solving and relationship management expertise to engage with executives and clinical leadership at all levels. The Clinical Informatics Senior Manager will oversee a team of clinical informatics senior specialists and facilitators that thrive in the interface of clinical practice and emerging technologies.

Duties

• Collaborate with clinical, business, and Digital leadership to establish clinical informatics program roadmaps, translate strategic objectives into business cases and organizational initiatives
• Liaise across clinical and technical oversight groups to understand and shape requirements, and solve complex clinical system problems at an enterprise level
• Apply extensive knowledge in clinical workflows and use cases for clinical systems to implement new system and process enhancements, especially for UHN's primary health information system, Epic
• Review, select and test new healthcare technologies
• Define appropriate training and reinforcement initiatives to support clinical practice and system adoption
• Apply formal project management, assuming end-to-end ownership for planning and delivery for a mix of projects with complex requirements
• Manage and coach assigned staff; this includes responsibilities for recruiting, staff development, performance management and resource allocation
• Maintain a strong focus on governance, change management and communications with an emphasis on outcomes, value delivery, and customer service
• Proactively identify and manage risks and issues with appropriate escalation to senior leadership
• Support development of clinical information system downtime procedures and tools, including working group leadership with oversight for maintenance and ongoing improvement
• Be part of an on-call leadership rotation schedule to support UHN Digital's emergency response to critical information system downtimes

• Clinical designation and current registration with a regulatory College in Ontario required.
• Master's degree in Nursing or other regulated Health Profession, Health Informatics, Health Administration, Business Administration or related field required
• Minimum of 6 years of clinical practice, clinical informatics, clinical practice or related experience required
• Minimum of 3 years of experience in project or program management
• Strong proficiency in Epic as a user, in developing Epic modules, and Epic certifications are strongly preferred
• Supervisory or managerial experience required
• Excellent team building, coaching, and group facilitation skills
• Excellent presentation, writing and training skills
• Excellent budget management skills and proficiency in data analytics to support IT investments
• Excellent interpersonal and client relationship skills at the executive and senior management level
• Strong strategic critical thinking and problem-solving abilities, with exceptional attention to detail
• Proficient use of desktop publishing and spreadsheet software required (e.g. MS PowerPoint, Word, Excel); an asset to have experience with MS Project and Visio and other project management software
• Other certification (PMP, Lean/Six-Sigma Black Belt, ITIL, IIBA, Change Management) preferred

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire. Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN's mandatory Vaccination Policy that is in effect.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.