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Customer Service Desk Associate

2 months ago


Kirkland, Quebec, Canada Walmart Canada Full time
Customer Service Desk Associate Job Description

Join Walmart Canada as a Customer Service Desk Associate and develop your skills in the retail industry, providing exceptional customer service and representing company values.

Key Responsibilities:
  • Provide friendly and professional customer service, ensuring a positive shopping experience.
  • Represent company values to the public and maintain a secure environment in front-end operations.
  • Follow company guidelines for refund automation procedures and complete defective slips accurately.
  • Assist customers with information, refunds, exchanges, and directions.
  • Maintain sales tax exempt records and ensure all damaged merchandise is processed correctly.
  • Verify returned merchandise against refund slips before returning it to the sales floor.
  • Ensure all items are scanned correctly before being returned to the sales floor.
Minimum Qualifications:

Outlined below are the required minimum qualifications for this position.

  • High school diploma or equivalent required.
  • Previous customer service experience an asset.
  • Ability to work in a fast-paced environment.
  • Strong communication and problem-solving skills.
Preferred Qualifications:

Outlined below are the optional preferred qualifications for this position.

  • Post-secondary education in a related field.
  • Previous experience in retail or customer service. li>Knowledge of company policies and procedures.
About Walmart Canada:

Walmart Canada is a leading retailer with a commitment to providing exceptional customer service and supporting the communities we serve.

Equal Opportunities Employer:

Walmart Canada is an equal opportunities employer and welcomes applications from diverse candidates.