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Customer Experience Associate- Courtenay- Future Opportunities
2 months ago
Customer Service Representative: Provide exceptional customer experiences, process financial transactions, and support business objectives in a dynamic banking environment.
Key Responsibilities:
- Create a positive customer experience through exceptional service and advice
- Process a range of financial transactions accurately and efficiently
- Assist with responding and resolving customer concerns
- Identify customer needs and determine solutions to customer problems
Business Objectives:
- Support the achievement of business objectives by supporting advice goals
- Promote products, advice, services, and banking capabilities
- Understand and apply operating policies and procedures
- Contribute to business objectives for Operational Excellence
Team Collaboration:
- Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment
- Support the team by continuously developing knowledge in own area
- Participate in personal performance management and development activities
Requirements:
- High School diploma and/or 1+ years of relevant experience
- Post-Secondary or Undergraduate degree (in related field) preferred
About TD:
TD is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.
Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
Colleague Development:
We're committed to providing the support our colleagues need to thrive both at work and at home, through regular development conversations, training programs, and a competitive benefits plan.
Training & Onboarding:
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Accommodation:
Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.
