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Customer Service Representative

2 months ago


SaintLambertdeLauzon, Quebec, Canada Scotiabank Full time
About the Role

We are seeking a skilled Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers, helping them achieve their financial goals, and contributing to the Branch's targets.

Key Responsibilities
  • Take a proactive approach to discovering customer needs and listening to understand their requests
  • Process day-to-day transactions and nurture long-standing relationships
  • Identify and fulfill simple sales opportunities to contribute to the Branch's targets
  • Be a technology expert and share knowledge with customers to help them better manage their banking needs
Requirements
  • Proven customer service skills through work or community involvement
  • Ability to work in a professional, friendly, and efficient manner
  • Flexibility to work a varied schedule
  • Comfortable in simple sales situations
  • Strong technical skills and ability to promote digital and self-service banking options
What We Offer
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support career growth and enhance skills
  • A competitive compensation and benefits package
  • Opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers

Pursuant to a language needs assessment, the successful candidate will be required to communicate in English and French to serve English and French-speaking clientele.