Business Application Specialist

3 weeks ago

Dorval, Quebec, Canada Air Canada Full time
Job Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Business Application Specialist is responsible for providing first line of support in their assigned areas ensuring proper utilization of IT applications, issues resolution, interaction with the IT organization to develop solutions and specifically supporting Trax users under the supervision of the Manager, Business Application and Process Support. Other responsibilities include documentation of issues, business requirements for system modifications as well as testing and acceptance of new software releases and bug fixes.

Responsabilities:

  • Act as the point of contact for bugs review and process issues resolution as it pertains to TRAX and other business unit applications.
  • Be the primary interface with IT organization for 2nd level support for issue resolution.
  • Participate in the benefits evaluation in support of business cases for mods and IT initiatives.
  • Document business requirements for system modifications.
  • Using self-serve IT Tool, design & develop non-operational business reporting tools (e.g. PowerBI, Power Apps etc), including producing detailed documentation on the tool.
  • Document business requirements for reports and dashboards for development by the BI team.
  • Develop and execute business test scripts for any application in area or responsibility.
  • Test new releases & delivered fixes and provide sign-off for area or responsibility.
  • Document system procedures and processes to provide support in understanding system functionality and to support training requirements.
  • Assist new and existing employees with ACM applications, provide training as required to ensure Process Adherence and Transactional Accuracy (PATA) throughout their respective areas.

Qualifications

  • University degree in in a relevant field of study
  • Experience in project management an asset
  • Experience in performing in the role of a Business Analyst, specifically documenting business requirements.
  • User knowledge of TRAX and other relevant IT system in the business area.
  • Familiarity with the processes and procedure for maintenance, engineering and supply chain in an airline, an asset.
  • PC skills: Windows, Word, Excel, PowerPoint, MS Access, Visio, PowerBI, Power Apps.
  • Experience in problem analysis and resolution
  • Sense of initiative, self-discipline and proactive thinking.
  • Team player.
  • Flexibility and willingness to work extended hours, including weekends as required.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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