Medical Receptionist

3 weeks ago

Richmond Hill, Ontario, Canada KMH Cardiology Centres Inc. Full time

The Organization:

We are a provider of high quality healthcare with 10 clinics in the GTA and South Western Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment. We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center.

Our areas of expertise include Nuclear Cardiology, Cardiology Consults and Diagnostics, MRI, PET and specialist services.

Our Mission: To set new standards in the delivery of comprehensive, efficient and cost effective health care services with a commitment to high quality patient care.

We can offer you a great environment with an outstanding team and the opportunity for learning and growth.

For more information, please go to

The Role:

Are you a patient focused professional with excellent communication skills and healthcare experience?

KMH Cardiology Centres Inc. is growing and we are recruiting for a part-time evening Medical Receptionist role for our busy practise in Markham.

The Accountabilities:

The goal of this position is to provide an outstanding service experience to patients at our labs. The key accountabilities of the role include:

Act as a first point of contact for patients during their in-clinic experience

Greet patients and visitors as they arrive

Meet and achieve KPI's and performance goals

Optimize clinic capacity

Ensure tasks including New bookings, Rescheduling, Cancellation, Arrivals and Upload Reports are completed in a timely manner within pre-defined KPI's for team

Utilize Tableau daily to facilitate KPI attainment

Manage patient check-ins, enquiries and phone calls

Ensure maximum client satisfaction through a high quality service approach

Accurately register patients by obtaining complete demographics, insurance information and consent.

Schedule and confirm patient appointments and follow ups

Facilitate patient flow by communicating patients' arrival

Respond to patient inquiries in a courteous and empathetic manner

Maintain attention to detail for all medical records. Scan documents into patient charts

Maintain accurate patient records and ensure all required forms and documentation are completed per check in protocols

Protect patients' rights by maintaining confidentiality of personal and financial information

Maintain a clean and organized reception area

Build rapport with patients by responding to inquiries and communicate next steps to patient

Collaborate with internal teams to provide and gather information, enabling patient requirements to be dealt with efficiently

Meet and achieve performance based targets and KPI's for the team

Complete MRI bookings administration tasks including confirmations, chart checks and phone calls

Required skills and experience:

1 year medical office experience

Cardiology practice experience is an asset

Demonstrated high quality, compassionate, customer centred experience

Proven ability to work proficiently and independently in a busy fast paced environment

Ability to establish priorities and achieve objectives with minimal supervision

Excellent verbal and written communication skills

Superior telephone etiquette

Strong understanding of medical terminology

Proficiency in technology including MS Office

EMR systems experience

Excellent time management and organizational skills

Ability to deal with sensitive information with a high degree of privacy and diplomacy

Team orientation

We are a progressive organization with a team passionate about healthcare. Our team is comprised of clinical, clinical support and business roles with an entrepreneurial approach.

The Reception team takes pride in our patient focused environment and works very closely with other service and clinical teams at KMH. This role has extensive face to face patient interaction.

This is a part-time position that is scheduled for 3 days per week on Saturday, Sunday and 1 week day during the hours of 2.00 p.m p.m.

This role reports to the Team Lead: Reception East and is part of a team of 18 members.

We offer a competitive rate, Work Perks, KMH Fit wellness initiatives and the opportunity for growth.

Please submit your current resume and cover letter to apply for this position.

Follow us on and Instagram: kmhcardiology

Thank you for your application. Only candidates selected for an initial virtual or telephone interview will be contacted. No agencies please. Background check and immunizations are required.

Job Type: Part-time

Salary: From $19.00 per hour

Expected hours: 24 per week

Schedule:
Evening shift

Education:
Secondary School (preferred)

Experience:
Medical office: 1 year (required)

Work Location: In person

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