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Client Relationship Manager

2 months ago

Brandon, Manitoba, Canada RBC - Royal Bank Full time

Job Summary

We are seeking a highly skilled and client-focused professional to join our team as a Client Advisor. As an RBC ambassador, you will play a key role in delivering exceptional client experiences and driving business growth.

Key Responsibilities

  • Client Engagement
    • Proactively engage with clients to understand their banking needs and provide personalized advice and solutions.
    • Build strong relationships with clients to identify sales and referral opportunities.
  • Client Education and Demonstration
    • Focus on client education and demonstration, leveraging technology to deliver a memorable client experience.
    • Drive sales and retain business by providing exceptional client service.
  • Client Support
    • Respond to client-initiated contact, assisting them with a full range of financial transactions.
    • Actively listen and engage clients in conversation to further understand their individual needs.
  • Problem Resolution
    • Proactively take ownership of resolving and preventing client banking problems.
  • Relationship Building
    • Cultivate and maintain relationships with partners to make the most of business opportunities and referrals.

Requirements

  • Must-have
    • Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment.
    • Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients.
    • Flexibility, eagerness to learn, strong personal ethics, and a hunger for success.
    • Digital literacy across a broad range of devices.
    • Ability to work all business hours.
  • Nice-to-have
    • Track record in building rapport and maintaining client relationships within the financial or service industry.
    • Mutual Funds accreditation.

What We Offer

  • A comprehensive Total Rewards Program, including competitive compensation, bonuses, and flexible benefits.
  • Continued opportunities for career advancement.
  • World-class sales training, coaching, and development opportunities.
  • Support from a dynamic, collaborative, and high-performing team.
  • Opportunity to achieve great success and grow your career with RBC.