Customer Experience Associate

4 weeks ago

Mississauga, Ontario, Canada Scotiabank Full time

Requisition ID: 199550


About the Role:

Join a dedicated and successful team focused on achieving results, within a welcoming and high-achieving environment.

  • Be the friendly and helpful face of our branches as a Customer Experience Associate at Scotiabank
  • Engage with customers in a personable manner, putting their needs first
  • Provide outstanding service by proactively identifying customer needs, processing transactions, building lasting relationships, and seizing sales opportunities
  • Share your expertise in technology, guiding customers on mobile banking applications and helping them manage their banking efficiently

Is this role a match for you? Here's what you'll do:

  • Develop strong customer connections and deliver top-notch service
  • Address and resolve customer issues effectively
  • Simplify complex concepts for customers
  • Achieve targets while working well in a team environment
  • Show willingness to learn and a drive to succeed

Do you have what it takes to excel in this role? Here are some of the skills we are looking for:

  • Demonstrated customer service skills from work experience or community involvement
  • Ability to assist customers professionally and efficiently
  • Flexibility to work varying schedules
  • Comfortable in sales scenarios
  • Strong technical skills and a knack for promoting digital banking options

What You'll Get:

  • Join an innovative team within a forward-thinking organization
  • Access a rewarding career path with ample professional growth opportunities
  • Receive internal training to enhance your skills and advance your career
  • Contribute to making a positive impact in communities
  • Get recognition and rewards for high performance and receive support for your development
  • Competitive compensation and benefits package


Location(s): Canada : Ontario : Mississauga


Scotiabank is a prominent bank in the Americas, committed to helping customers achieve success through various banking services. We prioritize inclusivity and value the diverse skills individuals bring. To request accommodation during the application process, please contact our Recruitment team. To apply, candidates must use the online platform. Thank you for your interest in joining Scotiabank.

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