Platform Manager

2 weeks ago

Concord, Ontario, Canada Randstad Canada Full time
The role of the Americas IS Platform Manager is to lead a divisional
team responsible for both project and service delivery to support ERP
systems to United Sates, Canada and Argentina.

This role provides vision and technical leadership on the aspects of
delivery and day-to-day operations. You will deliver on IS strategy and
roadmap to meet the organization business and technology needs
while developing teams, processes and procedures.

The position requires a candidate with a strong project management
background and a passion for enhancing operational efficiency and
business outcomes.

Advantages
Accountable for the day-to-day applications support.

Support effective delivery of ERP projects and changes for
US, CAN and AR.

Manage third party contract service agreements; coordinate
delivery of vendor's SLAs.

Lead and oversee Business Relationship Lead

Primary point of contact for business stakeholders.

Responsibilities
PROJECT & CHANGE DELIVERY

Provide expertise and input into initial High Level Scoping activity for business request for changes and/or improvements.

Direct support effective implementation of changes and projects following Steam IS PMO governance guidelines.

Ensure effective timely communication and progress reporting including capturing and mitigation mgmt. of specific risks
and issues

Ensure new and enhanced changes into ERP platforms are transitioned into BAU such that correspondent IS teams are
able to support this Service going forward

FINANCIAL AWARENESS
Ensure efficient resource allocation and SLAs are maintained within contract agreement with third party support partners.

Ensure awareness of Project and Change Partner budget usage through lifecycle of the delivery such as to avoid potential
budget overspend situations

Qualifications

STRATEGIC PLANNING AND LEADERSHIP
Identify opportunities to leverage technology to drive business process improvements and operational efficiency.

Assist in the formulation of the divisional strategic plan, representing the specific requirements of the US, Canada and
Argentina.

STAKEHOLDER MANAGEMENT AND BUSINESS PARTNERSHIP
Serve as the primary point of contact for business stakeholders, fostering strong relationships and ensuring operational
alignment with business objectives.

Collaborate with business stakeholders to understand their technology needs, challenges, and opportunities.

Facilitate regular communication with stakeholders and executive leadership, providing updates gathering feedback, and
addressing concerns.

TEAM DEVELOPMENT
Support the agile working practices and a modern delivery culture by ensuring captured requirements are written to
enable incremental, iterative development and deployment

Collaborate with other Our client IS leads to help embed shared and common working practices

Proactively support employee involvement and development, counsel employees on performance standards. Complete
and administer accurate and timely performance reviews.

Summary
Successful delivery of related platform projects ( JDE, AS400)

Successful implementation of IS Governance related to business
application support and projects implementation.

Successful support within SLAs defined to all users in US, CAN & AR
with issues related to platforms under responsibility.

Successful management of stakeholders

Successful management of support Partners.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.


Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

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