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Sales Associate III

2 months ago

Toronto, Ontario, Canada Tapestry Full time

About Tapestry

Tapestry is a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Our company is built on quality craftsmanship and a long-standing reputation for excellence.

Job Summary

We are seeking a highly motivated and results-driven Sales Associate III to join our team. As a Sales Associate III, you will be responsible for creating a personalized shopping experience for our customers, driving sales growth, and maintaining a high level of customer satisfaction.

Key Responsibilities

  • Sales and Service
    • Understand organizational objectives and make decisions that align with the Company priorities and values
    • Create personal sales and clienteling strategies in partnership with the management team
    • Meet customer needs through solution-oriented and forward thinking
    • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
    • Understand changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
    • Create positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
    • Demonstrate Coach's Selling and Service expectations at all times
    • Influence customers' purchase decisions by balancing patience and assertiveness
    • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
    • Flexes personal selling techniques to contribute to overall store financial results
    • Demonstrate persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
    • Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs
    • Works with multiple customers simultaneously and breaks away as appropriate
    • Follows up with customers consistently and genuinely to influence/close the sale
    • Develops product knowledge skills and remains aware of current collections
    • Demonstrate knowledge of competition and can apply that knowledge to building sales and customer relationships
    • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
    • Sensitive to customers' needs and tailors approach by reading cues
    • Builds lasting and loyal relationships with customers
    • Ensures all daily tasks are completed without negatively impacting service or Coach standards
  • Workplace and Environment
    • Creates enthusiasm and positivity for a shared vision and mission
    • Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
    • Demonstrate confidence when working with customers
    • Takes initiative; has a high-level of ownership and accountability for individual results
    • Welcomes feedback and adapts behaviors as appropriate
    • Represents Coach as a brand ambassador at all times
    • Is adaptable and flexible to change
    • Maintains a calm and professional demeanor at all times
    • Creates short and long-term strategies to achieve personal metrics and performance goals
    • Utilizes Company tools to keep self-informed
    • Handles and offers solutions to customer issues appropriately and involves a manager when necessary
    • Promotes and endorses a team selling environment
  • Operations
    • Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
    • Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
    • Leverages Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
    • Replenishes inventory on sales floor as needed
    • Processes shipments as needed

Requirements

  • 1- 3 year of previous selling experience in a luxury retail service environment preferred
  • Possesses current knowledge of fashion trends and competition in the marketplace
  • High school diploma or equivalent; college degree preferred
  • Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
  • Ability to communicate effectively with customers and team
  • Mobility to maneuver the sales floor and stock room to provide and support customer service
  • Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties
  • Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers
  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days