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Senior Financial Advisor

2 months ago


Chilliwack, Canada First West Credit Union Full time

We are seeking a Senior Financial Advisor to provide exceptional customer service to a portfolio of members by offering a full range of investment, deposit and complex lending services.

As a Senior Financial Advisor, you will identify member life stage cycles and provide solutions to financial needs, and/or refer members to an appropriate advisor.

Here's what you can expect from a typical day:

  • Member Service: Build strong relationships with current and potential members, identify member life stage cycles and provide financial advice to members or refer to appropriate advisors.
  • Member Transactions: Process a full range of complex member transactions, including MFDA products and services, retail mortgages, personal and RRSP loans, and related insurance products.
  • Branch Goals: Support achievement of annual branch goals and objectives through proactive promotion of FW products and services, participation in branch campaigns, and actively seek potential cross-sell and/or referral opportunities.
  • Branch Support: Mentor other branch employees in the understanding of lending and investment products and services, and provide advice and/or assist employees with member issues in management's absence.
  • Other duties: Utilize the Day in the Life as a guideline to prioritize and manage schedules, align efforts in reaching goals while offering a remarkable, consistent member experience across First West.

Required Skills, Experience & Qualifications:

  • College or Tech School Diploma (2 years) in a related discipline or equivalent combination of education and experience
  • Mutual Funds License required
  • Must complete the internal First West certification program specific to this role within the required timeframe
  • PFP preferred
  • 2-3 years in a Financial Advisor role, or equivalent
  • Proven ability to conduct complex advisory, four quadrant conversations
  • Demonstrated ability to recognize needs, identify appropriate products and build strong member relationships
  • Proven track record achieving or exceeding sales targets in retail lending and investment products and services
  • Self-starter with ability to work independently and solve problems using common sense and sound judgment
  • Proficient in computer software, e.g. Microsoft Office and banking software programs
  • Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures

About the Role: As a Senior Financial Advisor, you will be responsible for providing exceptional customer service to a portfolio of members by offering a full range of investment, deposit and complex lending services.

About First West: First West is a leading financial institution dedicated to providing exceptional service to its members. We are committed to building strong relationships with our members and providing them with the financial solutions they need to achieve their goals.