Customer Experience Associate

1 month ago


Montreal, Quebec, Canada Scotiabank Full time

About the role

  • Our Senior Customer Experience Associates play a crucial role in our branches, ensuring exceptional service and helping customers achieve their financial goals by:
    • Acting as a lobby leader, guiding and assisting customers
    • Identifying and seizing sales opportunities
    • Building long-lasting relationships
    • Sharing knowledge on digital banking options

Is this role right for you? In this role you will:

  • Develop strong customer relationships
  • Address customer needs effectively
  • Explain complex concepts in a simple manner
  • Thrive in a target-driven and team-oriented environment
  • Show eagerness to learn and grow

Do you have the skills needed? We are looking for individuals who:

  • Excel in customer service
  • Provide assistance in a professional and efficient manner
  • Are flexible with their schedule
  • Have experience in sales and financial advice
  • Possess strong technical skills, with a focus on digital banking tools
  • Bring previous banking experience

What's in it for you?

  • Join a forward-thinking organization with a collaborative team
  • Explore diverse opportunities for growth and development
  • Contribute to your community and be rewarded for high performance
  • Receive competitive compensation and benefits

Fluency in English & French is required, as you will serve English-speaking clientele. Location: Canada - Quebec - Montreal

Scotiabank is dedicated to helping customers achieve success through a range of services. We value diversity and inclusivity in our environment. Accommodations can be provided during recruitment. Apply online for consideration. We appreciate all applicants' interest in joining Scotiabank.



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