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Transportation Supervisor

3 months ago

Guelph, Ontario, Canada Tim Hortons Full time

Reporting to the Transportation Manager, this position is responsible for supervising the day to day activities the (DC) based truck drivers and clerks, ensuring on time delivery of orders our restaurants, coordinating fleet maintenance and repairs and establishing delivery schedules while focused on route efficiency. This role also requires a high focus on customer service along with driver interaction and restaurant relations.

Qualifications:

  • 2-3 years of supervisory experience in a transportation capacity would be an asset
  • Excellent communication, analytical and interpersonal/team skills
  • Previous experience in the transportation industry
  • Intermediate to advanced computer skills in Excel, Word, Access and Outlook
  • Demonstrated commitment to continuous improvement
  • Demonstrated leadership skills
  • Valid class 1 driver's license

Responsibilities:

  • Continue to drive the Safety Culture and ensure safe work practices
  • Maintain and improve On Time Delivery service level
  • Supervise and direct the activities of all truck drivers and transportation clerks
  • Carry out performance reviews, monitor driver performance through On-Board computer readings
  • Interview potential truck drivers
  • Maintain a master schedule of drivers, tractors and trailers to expedite delivery requirements
  • Develop, implement and monitor all driver training programs including Health and Safety requirements
  • Ensure all training documentation are in place as required
  • Ensure that delivery equipment is scheduled for preventative maintenance and repairs as needed
  • Prepare a bi-weekly hours of service summary for drivers, tractors and trailers
  • Monitor and maintain an adequate supply of vehicle supplies (fuel conditioner, windshield washer fluid and motor oil)
  • Review monthly vehicle logs and ensure accuracy
  • Investigate and resolve customer and driver concerns regarding transportation issues
  • Liaise with Restaurant Owners, other departments and Regional Distribution Centres ensuring communication and the resolution of problems.
  • Schedule and conduct regular hospitality calls with owners
  • Report fleet metrics for sustainability reports

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.