Senior Operations Data Analyst

4 weeks ago

Toronto, Ontario, Canada Turo Full time

Turo is the world's largest car sharing marketplace where you can book the perfect car for wherever you're going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About the team:

Turo is seeking a Senior Operation Data Analyst to join our growing Toronto team and turbo-charge Turo's growth in Canada. The Senior Operation Data Analyst will have the opportunity to work within the Risk and Operations teams, closely collaborating with the leadership team in Canada, Product, Claims Operations, Trust and Safety, and Engineering. The ideal person for this role possesses strong quantitative and analytics skills, is a demonstrated self-starter that is comfortable with ambiguity and operates with an ownership mindset, possess excellent communication skills, and has the ability to get up to speed quickly on different topics and areas.

What you'll do:

  • Analyze complex data sets to identify areas of opportunities, formulate actionable recommendations, and test these insights
  • Present analysis and recommendations to the Canadian leadership team to help to address business questions and generate growth
  • Develop a keen understanding of the Canadian business and help to optimize profitability in the market
  • Identify areas of opportunity for the business through rigorous data analysis, develop implementation plans with stakeholders, and help to quantify ROI of initiatives
  • Design and build dashboards to monitor performance metrics; helps to maintain analytics pipelines to ensure highest levels of accuracy in reporting
  • Communicate metrics/KPIs to to business leaders, explaining the business reasons for changes in business trends
  • Partner with product, data science, and operations leadership to influence the direction of the product with the goal of improving user experience and profitability of the business
  • Build scalable solutions that facilitate data consumption by different stakeholders
  • Take full ownership of financial reporting for the Canadian business

Your profile:

  • 3-5 years of using analytics to drive strategic business decisions; examples include product/data analytics, data science, business intelligence, or strategy consulting; experience in consumer tech, marketplaces or e-commerce a strong plus
  • Top notch quantitative skills; strong proficiency in conducting detailed data analysis and using metrics to drive business results
  • Extensive experience with SQL required; additional experience with BI & visualization tools is a strong plus (i.e. DOMO, Tableau)
  • Experience transforming data into presentations that "tell the story" behind the data
  • Very strong attention to detail. Comfortable working with various data sources, having the ability to identify inaccuracies and root cause of data issues
  • Strong communication skills and have the ability to articulate complex insights
  • Must be comfortable operating independently, helping to drive analysis forward with limited guidance. Must have a positive attitude, high integrity, be self motivated and have strong work ethic

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