IT Technical Advisor II

4 days ago

Vancouver, British Columbia, Canada Intact Full time

IT Technical Advisor II

Join our team as an IT Technical Advisor II and contribute to the success of our organization by providing technical expertise and support to our users.

About the role

  • Act as a technical consultant to users, analyzing their needs and providing recommendations for the implementation of processes and tools.
  • Follow up on requests using service management tools and change control procedures to ensure complete resolution of problems and reduction of incidents.
  • Support the middleware and complex application environments, providing specialized support for telephony infrastructure.
  • Plan, install, configure, and upgrade software components to enable optimal use of computer tools.
  • Build and maintain excellent interdepartmental collaborative working relationships.
  • Support the operations optimization strategy by recommending and promoting self-service activities and migrating event management to end users.
  • Contribute to end-user reference manuals by documenting processes to improve efficiency and transfer knowledge.
  • Assist in the training and transfer of knowledge or specialized skills to other team members when required.
  • Embrace change and support the vision, direction, and collaboration with team members.
  • Assist Senior Technicians with various tasks as needed.
  • Travel to and work from various Intact locations as required.

Requirements

  • University degree or College diploma in a related field or equivalent education and experience.
  • Understanding of ITIL methodologies and ITIL v3 Certification desirable.
  • 3-5 years of experience in the end-user technical domain of expertise, supporting end-user services, products, and solutions.
  • One year of experience in all aspects of IT Incidents and Problem Management activities.
  • A sound understanding of networks, platforms, products, and tools, and how they interact and deliver services to end users.
  • Demonstrated ability for end-user support and customer service skills and managing client expectations.
  • Demonstrated ability to respond promptly, thoughtfully, and effectively to changing priorities and situations.
  • Superior knowledge of the Problem Management Process.
  • Demonstrated leadership and coordination skills combined with the ability to create and maintain a sense of urgency across all resolver groups.
  • Strong problem-solving capabilities and ability to work quickly and maintain a methodical and calm approach while working under stressful situations.
  • Excellent group communication skills, including leading discussions, briefing sessions, forums, and telephone conferences.
  • Capacity to influence outcomes, attain results, drive issues to closure, set high standards of performance, and pursue challenging goals.
  • No Canadian work experience required, but must be eligible to work in Canada.

What we offer

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

  • IT Technical Advisor II

    2 days ago

    Vancouver, British Columbia, Canada Intact Financial Corporation Full time

    About the RoleWe are seeking a highly skilled IT Technical Advisor II to join our team at Intact Financial Corporation. As a key member of our technical team, you will play a critical role in providing expert technical guidance and support to our employees.Key ResponsibilitiesProvide technical consulting services to users, analyzing their needs and...

  • IT Technical Advisor II

    2 days ago

    Vancouver, British Columbia, Canada Intact Financial Corporation Full time

    About the RoleWe are seeking a highly skilled IT Technical Advisor II to join our team at Intact Financial Corporation. As a key member of our technical team, you will play a critical role in providing expert technical guidance and support to our employees.Key ResponsibilitiesProvide technical consulting services to users, analyzing their needs and...

  • IT Technical Advisor II

    4 days ago

    Vancouver, British Columbia, Canada Intact Full time

    About the RoleWe're seeking a skilled IT Technical Advisor II to join our team at Intact. As a key member of our IT department, you will play a crucial role in providing technical expertise and support to our employees.Key ResponsibilitiesAct as a technical consultant to users, analyzing their needs and providing recommendations for process improvements and...

  • IT Technical Advisor II

    4 days ago

    Vancouver, British Columbia, Canada Intact Full time

    About the RoleWe're seeking a skilled IT Technical Advisor II to join our team at Intact. As a key member of our IT department, you will play a crucial role in providing technical expertise and support to our employees.Key ResponsibilitiesAct as a technical consultant to users, analyzing their needs and providing recommendations for process improvements and...

  • IT Technical Advisor II

    4 days ago

    Vancouver, British Columbia, Canada Intact Full time

    About the RoleWe're seeking a skilled IT Technical Advisor II to join our team at Intact. As a key member of our IT department, you will play a crucial role in providing technical expertise and support to our employees.Key ResponsibilitiesAct as a technical consultant to users, analyzing their needs and providing recommendations for process improvements and...

  • IT Technical Advisor II

    4 days ago

    Vancouver, British Columbia, Canada Intact Full time

    About the Role:We are seeking a highly skilled IT Technical Advisor II to join our team at Intact. As a technical consultant, you will play a key role in analyzing user needs, developing reference tools, and implementing processes and tools to ensure the proper functioning and integrity of our technological operations.Key Responsibilities:Act as a technical...

  • IT Technical Advisor II

    4 days ago

    Vancouver, British Columbia, Canada Intact Full time

    About the Role:We are seeking a highly skilled IT Technical Advisor II to join our team at Intact. As a technical consultant, you will play a key role in analyzing user needs, developing reference tools, and implementing processes and tools to ensure the proper functioning and integrity of our technological operations.Key Responsibilities:Act as a technical...

  • IT Technical Advisor II

    4 days ago

    Vancouver, British Columbia, Canada Intact Full time

    About the RoleWe're seeking a skilled IT Technical Advisor II to join our team at Intact.Key ResponsibilitiesAct as a technical consultant to users, analyzing needs and implementing solutions to ensure the proper functioning of technological operations.Utilize service management tools and change control procedures to guarantee complete resolution of problems...

  • IT Technical Advisor II

    4 days ago

    Vancouver, British Columbia, Canada Intact Full time

    About the RoleWe're seeking a skilled IT Technical Advisor II to join our team at Intact.Key ResponsibilitiesAct as a technical consultant to users, analyzing needs and implementing solutions to ensure the proper functioning of technological operations.Utilize service management tools and change control procedures to guarantee complete resolution of problems...

  • IT Technical Advisor II

    6 days ago

    Vancouver, British Columbia, Canada Intact Financial Corporation Full time

    About the RoleWe are seeking a highly skilled IT Technical Advisor II to join our team at Intact Financial Corporation. As a key member of our technical team, you will play a critical role in providing expert technical guidance and support to our employees.Key ResponsibilitiesProvide technical consulting services to users, analyzing their needs and...

  • IT Technical Advisor II

    7 days ago

    Vancouver, British Columbia, Canada Intact Financial Corporation Full time

    About the RoleWe are seeking a highly skilled IT Technical Advisor II to join our team at Intact Financial Corporation. As a key member of our technical team, you will play a critical role in providing expert technical guidance and support to our employees.Key ResponsibilitiesProvide technical consulting services to users, analyzing their needs and...

  • Technical Artist II

    6 days ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    Job SummaryWe are seeking a highly skilled Technical Artist II to join our team at Electronic Arts. As a Technical Artist II, you will play a key role in supporting our Foundations and Technical Excellence pillar by utilizing your broad skillset to upgrade, extend, and support a variety of EA's crucial content tools.Key ResponsibilitiesIdentify and Solve...

  • Technical Artist II

    6 days ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    Job SummaryWe are seeking a highly skilled Technical Artist II to join our team at Electronic Arts. As a Technical Artist II, you will play a key role in supporting our Foundations and Technical Excellence pillar by utilizing your broad skillset to upgrade, extend, and support a variety of EA's crucial content tools.Key ResponsibilitiesIdentify and Solve...

  • Client Financial Advisor II

    4 weeks ago

    Vancouver, British Columbia, Canada Canadian Imperial Bank of Commerce Full time

    Client Financial Advisor IIJoin our team in a dynamic role focused on client relationships.Location: Vancouver, BCEmployment Type: Full-timeAbout Us: At the Canadian Imperial Bank of Commerce, we are committed to fostering a relationship-driven banking experience for our clients. We seek dedicated professionals who are passionate about delivering exceptional...

  • Private Client Advisor II

    2 weeks ago

    Vancouver, British Columbia, Canada Bank of America Full time

    About the Role:This is a challenging and rewarding opportunity to join the Bank of America team as a Private Client Advisor II. As a key member of our Private Bank, you will be responsible for acquiring new clients, deepening client relationships, and building upon an internal and external network to achieve business development goals.Key...

  • Senior Legal Advisor II

    4 weeks ago

    Vancouver, British Columbia, Canada Intact Financial Corporation Full time

    Position OverviewAt Intact Financial Corporation, our workforce is integral to our mission: empowering individuals, enterprises, and communities to thrive during prosperous times and remain resilient during challenges. We foster an environment where you can grow and learn while being appreciated for your unique contributions. Here, diversity is celebrated,...

  • Data Engineer II

    4 days ago

    Vancouver, British Columbia, Canada Electronic Arts Inc Full time

    About the RoleWe are seeking an experienced Data Engineer to join our team at Electronic Arts Inc. as a Data Engineer II. As a key member of our Game teams, you will collaborate with us to implement data strategies and develop comprehensive data solutions.Key ResponsibilitiesDesign, develop, and maintain large-scale data systems and architecturesCollaborate...

  • Data Engineer II

    3 days ago

    Vancouver, British Columbia, Canada Electronic Arts Inc Full time

    About the RoleWe are seeking an experienced Data Engineer to join our team at Electronic Arts Inc. as a Data Engineer II. As a key member of our Game teams, you will collaborate with us to implement data strategies and develop comprehensive data solutions.Key ResponsibilitiesDesign, develop, and maintain large-scale data systems and architecturesCollaborate...

  • Senior Legal Advisor II

    4 weeks ago

    Vancouver, British Columbia, Canada Intact Financial Corporation Full time

    Position OverviewAt Intact Financial Corporation, our workforce is integral to our mission: enabling individuals, enterprises, and communities to thrive during prosperous times and remain resilient during challenges. As part of our organization, you will embody this mission alongside a dedicated group of professionals.We prioritize your personal and...

  • Senior Legal Advisor II

    4 weeks ago

    Vancouver, British Columbia, Canada Intact Financial Corporation Full time

    Position OverviewAt Intact Financial Corporation, our workforce is essential to our mission: to assist individuals, enterprises, and communities thrive during prosperous times and remain resilient during challenges. As part of our organization, you will contribute to this mission alongside a dedicated group of professionals.Empowerment and GrowthWe encourage...