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Team Lead

2 months ago

Coquitlam, British Columbia, Canada Activate Games Full time
Job Title: Team Lead

We are seeking a highly motivated and experienced Team Lead to join our team at Activate Games. As a Team Lead, you will be responsible for ensuring that our customers receive a positive experience during their visit to our gaming facility.

Key Responsibilities:
  • Lead by example and model behaviors around attendance, attitude, and attention to detail.
  • Train new employees and lead with knowledge to maintain a key focus on customer success.
  • Coach and foster relationships with incoming potential customers, existing employees, and management.
  • Oversee staff and delegate tasks, supporting them throughout the scheduled shift.
  • Facilitate solution-minded processes for customer questions, complaints, and issues, leading and emulating Activate values.
Requirements:
  • 1-2 years of previous experience in a similar role is preferred.
  • Must be able to work day/evening/weekend shifts.
  • Proficiency in MS Office and related software.
  • Strength in engaging customer relations.
  • Proficient in the use of hand and power tools.
  • Demonstrated collaborator and able to work with teams.
  • Ability to work various shifts starting as early as 8 a.m. and ending at 1 a.m. is required.
Perks:
  • Competitive wage.
  • Benefits package.
  • Employee and family assistance program.
  • Paid time off.
  • Casual dress.
  • Employee discount.
  • On-site parking.