Head of Technology, Tim Hortons, Canada
4 days ago
About Restaurant Brands International:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
Tim Hortons is more than a coffee shop – it's one of the largest restaurant chains in North America and the largest in Canada. Its powerful scale and reach in Canada create unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it's a chance to be a part of the driving force behind a company and culture so many people love.
At RBI, we recognize that our guests no longer only make food decisions based on the food itself, but rather the entire experience surrounding the meal. That experience is becoming increasingly digital. We create innovative products and technologies to deliver digital consumer experiences that enhance guest interactions with our brands. We're building the team and are looking for a Head of Technology, Tim Hortons based in our Toronto office. We are looking for a hands-on and highly technical leader, that can enable strategic and tactical projects to drive growth and improve efficiency, with a track record of managing high scale, consumer and Franchisee facing digital technologies. The leader must be strong particularly in solution architecting efficient, scalable, and elegant technologies to drive business strategies and outcomes and in managing a diverse team of technical specialists and multiple cross-functional stakeholders.
What you'll do:
- Leading technology teams including Engineering, Design, QA, Restaurant Technology and Advanced Analytics in their day-to-day operations, supervising heads of departments, and setting performance goals.
- Help define and advance an internal Tim Hortons engineering- and advanced analytics-forward culture and strategy, including empowering cross-functional departments with the right tools, data, skillsets/training, and organization structures.
- Enable teams to drive product execution to enable Tim Hortons to serve guests daily through in restaurant technology solutions like point of sale, digital menu boards, network, Kiosks etc and also integrated digital technologies like delivery, Mobile order and Pay etc.
- Align with key Franchisees in the technology forum to ensure technology direction before executing projects
- Collaborate with multiple business and technical teams to define and deliver complex customer facing solutions and advance partnerships, technology platforms and external relationships.
- While mostly managing a large team, the ability to 'roll up your sleeves and lead from the front' when needed is critical.
- Provide technical guidance and oversight on triaging, troubleshooting and resolving high severity production issues.
- Actively track and report progress to senior stakeholders on progress and value delivered.
- Conduct technical reviews of products and solutions to evaluate their applicability for both internal teams, franchisees and consumers.
- Develop, track, and control annual capital and operating budgets and technical spend for purchasing tools, staffing and ensuring effective operations.
What you'll need:
- 8+ years in a Senior Management role.
- A track record as a strategic and problem solver with an ability to translate vision into outcomes while fostering a positive and innovative workplace.
- A Bachelor's Degree in Computer Science, Math, Data Science and Analytics, Engineering, or Business; Master or PhD is a plus.
- Experience and ability to provide exceptional leadership to a diverse technology team (designers, engineers, and data scientists) and to build enthusiastic, high performing teams across multiple specializations while focusing on tactical and strategic issues.
- Ability to manage multiple concurrent projects/initiatives, objectives, groups, or activities.
- Experience in driving large-scale change across multiple lines of business in a global organization.
- Strong organization, analytical and problem-solving skills with an end-user focus.
- Ability to prioritize, self-initiate, and create momentum, even with partial guidance or information.
- Strong verbal and written communication skills, with an ability to effectively communicate updates and desired outcomes in a succinct manner to a variety of audiences.
- Ideally, previous experience in technology consulting roles/companies, having applied technical solutioning to various client projects.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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