Operational Specialist

1 month ago


Oakville, Ontario, Canada NIGHTSEA INC Full time

About Us:
Sailvan Times is a thriving technology-driven cross-border e-commerce company, valued at $2.5 billion since its July 2023 IPO.

Specializing in high-quality sports apparel and clothing, we serve a global clientele through various platforms including Amazon, Walmart, eBay, and Wish, alongside direct sales via our websites.

Vanpowers Team, a key product line, offers innovative electric bikes as part of our commitment to sustainable urban transportation.

Position Summary:


The Operations Specialist is a multi-faceted role designed to support both the customer service and business development (BD) aspects of our operations.

This position requires a dynamic individual who can balance operational tasks with customer engagement, ensuring a seamless experience for our clients and maintaining the high service standards Sailvan Times is known for.


Key Responsibilities:

A

Operational and BD Support:


  • Work in tandem with the BD team for business expansion, maintaining strong relationships with dealers.
  • Assist in daily communications and maintenance with current clients and sales orders.
  • Engage in tasks like phone communication with dealers, sending promotional emails, assisting in order creation, and participating in aftersales service.

B

Customer Service:


  • Act as a primary point of contact for B2B and B2C customers, addressing queries, and concerns, and providing feedback.
  • Manage and respond to customer service emails promptly.
  • Handle returns, refunds, and other postpurchase inquiries, ensuring high customer satisfaction.

C

Team Collaboration:


  • Support sales and BD teams in understanding product needs and coordinating deliveries.
  • Maintain accurate records in the CRM system, including shops, distributors, and sales data.
  • Produce and report on key sales statistics, ensuring consistent CRM system updates.

D

Continuous Improvement:


  • Use feedback and insights for operational improvements and process streamlining.
  • Recommend product and service enhancements based on customer feedback and market trends.

Qualifications:

  • Bachelors degree in Business, Management, or a related field.
  • At least 2 years of experience in operations or customer service.
  • Proficiency in CRM software, operational tools, and Shopify.
  • Excellent interpersonal and communication skills.

Benefits:

  • Competitive salary and benefits package.
  • Employee discounts on our ebikes.
  • Career growth and development opportunities.
  • Collaborative and innovative work environment.

Application Process:


Send your
resume and cover letter to
with the subject line "
Application for Electric Bike Operations Analyst - [Your Name]".



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